iOS Plex app not uploading all pictures

I received a mix of 30 pictures and videos via WhatsApp yesterday and saved everything in my camera roll folder.

This morning, I realized that I have only 7 pictures and 3 videos uploaded to my Plex server and the iPhone Plex B app (version 4.28) is telling me that everything is uploaded… I tried to deactivate and reactivate the camera upload but it doesn’t change anything.
I took a picture this morning, it uploaded it directly so for new pictures upload is working, however, I still have 20 pictures that are not uploaded…

iOS App: 4.28 Beta (build 13482)
Plex server: 1.12.2.4929

Update on this, following my tests and investigations with other programs, what I can see is that when you save more than one pic via WhatsApp (only tested this prog) at the same time, then the images have the same info regarding date/time thus plex seems to be reading and saving only the first one and ignoring the other ones as they have the same saved timings (even same second).

To reproduce:

  • Receive at least 5 images at the same time via WhatsApp
  • Click on the group and select between 2 and 5 images (seems 5 is the max that is allowed to be saved at once in the camera roll of the phone)
  • press save
  • go in your camera roll, the pictures should be there
  • open plex, it will then upload the first image but not the rest of the group you saved at the same time

Hopefully, this can be solved in the future.

Sounds bad… I’ll ask our “Camera Upload expert” to take a look at this. Thank you!

@sergiou87 thanks for the “Expert” badge

@thedavix We do have an issue when you have multiple (and different) photos taken in the same second.

We already decided on a technical solution to tackle this, but unfortunately the fix involves big changes in both Server and iOS Clients, we have the work in this particular front scheduled to start with it very soon.

Sorry for the inconveniences

@gnuaha7 thanks for the feedback, at least I know I am not crazy :slight_smile: glad you guys are working on a fix. Good luck