Issue claiming server

zpaulsgrove · March 28, 2019, 7:06pm

Server Version#: 1.13.10.352

Plex prompted me to download the latest version, which I did download on my server. I installed and got no errors. Now the server is showing it is unclaimed and isn’t showing the latest version installed. I have attempted to claim the server but it fails with no errors thrown.

JS Console shows:
XML Parsing Error: no root element found Location: http://localhost:32400/player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=3.69.1&X-Plex-Client-Identifier=qe4pfdxkulj26va4a09ykbhd&X-Plex-Platform=Firefox&X-Plex-Platform-Version=66.0&X-Plex-Sync-Version=2&X-Plex-Device=Linux&X-Plex-Device-Name=Firefox&X-Plex-Device-Screen-Resolution=2560x1278%2C2560x1440&X-Plex-Language=en Line Number 1, Column 1:

Any help would be greatly appreciated.

Thanks,

Zach

dane22 · March 28, 2019, 8:13pm

Please state Linux distro, as well as provide a zip of logs in debug mode, instead of a small snip

ChuckPa · March 28, 2019, 8:53pm

Please make a tar.gz of the Logs directory and attach it if you are unable to have PMS give you its standard ZIP file.

zpaulsgrove · March 28, 2019, 9:06pm

I am currently running Ubuntu 18.10, and sorry for the lack of logs, I thought the Javascript error would be helpful.

Logs.tar.gz (1.6 MB)
Plex Media Server Logs_2019-03-28_16-08-34.zip (3.2 MB)

ChuckPa · March 29, 2019, 1:38am

No ethernet adapter detected.

Mar 28, 2019 12:11:10.762 [0x7f84e37fe700] DEBUG - NAT: UPnP, attempting port mapping.
Mar 28, 2019 12:11:10.762 [0x7f84e37fe700] DEBUG - NAT: UPnP, didn't find usable IGD.
Mar 28, 2019 12:11:10.762 [0x7f84e37fe700] DEBUG - PublicAddressManager: Mapping failed.
Mar 28, 2019 12:11:10.762 [0x7f84f72b0740] DEBUG - Detected primary interface: 
Mar 28, 2019 12:11:10.762 [0x7f84f72b0740] DEBUG - Network interfaces:
Mar 28, 2019 12:11:10.762 [0x7f84f72b0740] DEBUG -  * 1 lo (127.0.0.1) (loopback: 1)
Mar 28, 2019 12:11:10.762 [0x7f84f72b0740] DEBUG - Creating NetworkServices singleton.
Mar 28, 2019 12:11:10.762 [0x7f84f72b0740] DEBUG - NetworkServices: Initializing...
Mar 28, 2019 12:11:10.762 [0x7f84f72b0740] DEBUG - NetworkService: Creating new service.
Mar 28, 2019 12:11:10.762 [0x7f84f72b0740] DEBUG - NetworkService: Got notification of changed network (first change: 1)
Mar 28, 2019 12:11:10.762 [0x7f84f72b0740] DEBUG - NetworkService: Quick dispatch of network change.
Mar 28, 2019 12:11:10.762 [0x7f84f72b0740] DEBUG - NetworkService: Creating new service.
Mar 28, 2019 12:11:10.762 [0x7f84f72b0740] DEBUG - NetworkService: Got notification of changed network (first change: 1)
Mar 28, 2019 12:11:10.762 [0x7f84f72b0740] DEBUG - NetworkService: Quick dispatch of network change.
Mar 28, 2019 12:11:10.762 [0x7f84f72b0740] DEBUG - NetworkService: Creating new service.
Mar 28, 2019 12:11:10.762 [0x7f84c77fe700] DEBUG - Network change for advertiser.
Mar 28, 2019 12:11:10.762 [0x7f84f72b0740] DEBUG - NetworkService: Got notification of changed network (first change: 1)
Mar 28, 2019 12:11:10.762 [0x7f84f72b0740] DEBUG - NetworkService: Quick dispatch of network change.
Mar 28, 2019 12:11:10.762 [0x7f84c77fe700] DEBUG - NetworkService: Setting up multicast listener on 0.0.0.0:32414 (outbound: 0)
Mar 28, 2019 12:11:10.762 [0x7f84f72b0740] DEBUG - NetworkService: Creating new service.
Mar 28, 2019 12:11:10.762 [0x7f84f72b0740] DEBUG - NetworkService: Got notification of changed network (first change: 1)
Mar 28, 2019 12:11:10.762 [0x7f84f72b0740] DEBUG - NetworkService: Quick dispatch of network change.
Mar 28, 2019 12:11:10.765 [0x7f84f72b0740] DEBUG - NetworkService: Creating new service.
Mar 28, 2019 12:11:10.765 [0x7f84f72b0740] DEBUG - NetworkService: Got notification of changed network (first change: 1)
Mar 28, 2019 12:11:10.765 [0x7f84f72b0740] DEBUG - NetworkService: Quick dispatch of network change.
Mar 28, 2019 12:11:10.765 [0x7f84f72b0740] DEBUG - NetworkService: Creating new service.
Mar 28, 2019 12:11:10.765 [0x7f84f72b0740] DEBUG - NetworkService: Got notification of changed network (first change: 1)
Mar 28, 2019 12:11:10.765 [0x7f84f72b0740] DEBUG - NetworkService: Quick dispatch of network change.
Mar 28, 2019 12:11:10.766 [0x7f84e9aef700] ERROR - Error issuing curl_easy_perform(handle): 6
Mar 28, 2019 12:11:10.767 [0x7f84e9aef700] WARN - HTTP error requesting GET http://plex.tv/pms/:/ip (0, No error) (Could not resolve host: plex.tv)
Mar 28, 2019 12:11:10.767 [0x7f84e37fe700] DEBUG - HTTP requesting GET https://plex.tv/api/photos/profile
Mar 28, 2019 12:11:10.767 [0x7f84c77fe700] ERROR - NetworkService: Couldn't join multicast group: set_option: No such device

zpaulsgrove · March 29, 2019, 2:08am

ifconfig is showing my ethernet connection, or am I missing something?

enp1s0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500
        inet 10.0.0.26  netmask 255.255.255.0  broadcast 10.0.0.255
        inet6 fe80::74f5:6d74:e1dd:856e  prefixlen 64  scopeid 0x20<link>
        ether 30:9c:23:df:ed:e1  txqueuelen 1000  (Ethernet)
        RX packets 4892773  bytes 2829215025 (2.8 GB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 9689524  bytes 12802615664 (12.8 GB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

lo: flags=73<UP,LOOPBACK,RUNNING>  mtu 65536
        inet 127.0.0.1  netmask 255.0.0.0
        inet6 ::1  prefixlen 128  scopeid 0x10<host>
        loop  txqueuelen 1000  (Local Loopback)
        RX packets 194457  bytes 278962950 (278.9 MB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 194457  bytes 278962950 (278.9 MB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

zpaulsgrove · March 30, 2019, 3:26am

Is there anything else I should check that could be causing my Ethernet connection to be inaccessible to Plex?

ChuckPa · March 30, 2019, 3:54am

Sorry for delay.

Is this a real host or VM ?

zpaulsgrove · March 30, 2019, 4:09am

Real host.

ChuckPa · March 30, 2019, 4:10am

Ok. The only way this can happen, which I’ve seen, is if the startup of the services happens before the network adapter is finished.

As a test, Stop Plex,. wait 30 seconds, restart it. Let’s see what happens then.

zpaulsgrove · March 30, 2019, 4:41am

I attempted to stop the plexmediaserver service with the command
service plexmediaserver stop and got the error message Failed to stop plexmediaserver.service: Unit plexmediaserver.service not loaded.

I then executed service --status-all and did not see plexmediaserver listed there.

I installed Plex via the “Ubuntu Software Center” and it has been working, perhaps something got corrupted after I recently updated it?

ChuckPa · March 30, 2019, 5:21am

ouch. that is s snap package.

Please download from plex.tv/downloads and use sudo dpkg -k filename.deb

zpaulsgrove · March 30, 2019, 6:50pm

Installed version Version 1.15.2.793 using sudo dpkg -i filename.deb, still was unable to claim the server, purged the installation. Used this time as an excuse to do a clean install of my OS and then tried to install again, and still cannot claim the server.

Plex Media Server Logs_2019-03-30_13-49-11.zip (1.6 MB)

ChuckPa · March 31, 2019, 12:00am

Best next step is to soft-reset and go incognito provided the server is a) Local and b) the LAN addressing is RFC-1918 Private Lan compliant (10,x,x,x, 192.168.x.x, 172.16.x.x-172.31.x.x addressed).

Stop Plex
Rename Preferences.xml to Preferences.xml.old
Start Plex
sign out of Plex/web (upper right corner)
Open an INCOGNITO window
http://lan.ip.of.server:32400/web in that incognito window
Sign in
Got it
Start setup – proceed normally EXCEPT
Give it a different name than it was before (Friendly name) so you can identify it.
Do not create any Library sections. Your existing ones survive the soft reset
Skip library creation
Continue with other preferences.
Finish and be at the dashboard, signed in
Settings - Devices - Remove the old server name
Restart Refresh all metadata for one library section.
see how that goes.

If all goes well, then keep going
if not, Pull the logs and attach please.

zpaulsgrove · March 31, 2019, 2:04pm

I’ve tried it twice now with no luck, thanks for all of your help by the way.

Plex Media Server Logs_2019-03-31_09-03-36.zip (1.1 MB)

ChuckPa · March 31, 2019, 4:42pm

Please open a shell and do the following:

traceroute -m 128 plex.tv
ping plex.tv

You are not getting connection to plex.tv

Mar 31, 2019 08:51:14.121 [0x7fb8c37fe700] DEBUG - Request: [127.0.0.1:60552 (Loopback)] GET /media/providers (11 live) GZIP
Mar 31, 2019 08:51:14.122 [0x7fb9237fe700] DEBUG - Completed: [127.0.0.1:60552] 200 GET /media/providers (11 live) GZIP 1ms 1406 bytes (pipelined: 5)
Mar 31, 2019 08:51:14.131 [0x7fb8f67fc700] DEBUG - Request: [127.0.0.1:60560 (Loopback)] GET /media/providers (11 live) GZIP
Mar 31, 2019 08:51:14.132 [0x7fb923fff700] DEBUG - Completed: [127.0.0.1:60560] 200 GET /media/providers (11 live) GZIP 1ms 1520 bytes (pipelined: 4)
Mar 31, 2019 08:51:17.385 [0x7fb8f77fe700] ERROR - Error issuing curl_easy_perform(handle): 28
Mar 31, 2019 08:51:17.385 [0x7fb8f77fe700] DEBUG - HTTP simulating 408 after curl timeout
Mar 31, 2019 08:51:17.385 [0x7fb8f77fe700] WARN - FeatureManager: Couldn't get features. Trying again soon.
Mar 31, 2019 08:51:17.385 [0x7fb9227fc700] DEBUG - DVR: Starting up.
Mar 31, 2019 08:51:17.386 [0x7fb921ffb700] DEBUG - HTTP requesting GET https://plex.tv/media/providers?X-Plex-Token=
Mar 31, 2019 08:51:17.386 [0x7fb8f77fe700] DEBUG - HTTP requesting GET https://plex.tv/api/v2/release_channels?X-Plex-Token=
Mar 31, 2019 08:51:17.387 [0x7fb9227fc700] DEBUG - Activity: registered new activity e8eaea71-1583-44e2-a7d0-2b39d196e755 - Processing subscriptions
Mar 31, 2019 08:51:20.383 [0x7fb8caffd700] ERROR - Error issuing curl_easy_perform(handle): 28
Mar 31, 2019 08:51:20.384 [0x7fb8cb7fe700] ERROR - Error issuing curl_easy_perform(handle): 28
Mar 31, 2019 08:51:20.384 [0x7fb922ffd700] ERROR - Error issuing curl_easy_perform(handle): 28
Mar 31, 2019 08:51:20.384 [0x7fb8ca7fc700] ERROR - Error issuing curl_easy_perform(handle): 28
Mar 31, 2019 08:51:20.384 [0x7fb928887700] ERROR - Error issuing curl_easy_perform(handle): 28
Mar 31, 2019 08:51:27.108 [0x7fb8f6ffd700] ERROR - Error issuing curl_easy_perform(handle): 28
Mar 31, 2019 08:51:27.108 [0x7fb8f6ffd700] DEBUG - HTTP simulating 408 after curl timeout
Mar 31, 2019 08:51:27.108 [0x7fb8f6ffd700] ERROR - HTTP 408 downloading url https://plex.tv/updater/products/5/check.xml?build=linux-x86_64&channel=16&distribution=debian&version=1.15.2.793-782228f99
Mar 31, 2019 08:51:27.108 [0x7fb8f6ffd700] INFO - AutoUpdate: error getting data from plex.tv

zpaulsgrove · March 31, 2019, 5:23pm

Ping resulted in 100% loss and I have included the traceroute in a text file.

traceRoute.txt (2.4 KB)

zpaulsgrove · April 1, 2019, 9:13pm

Is it time to give up and install Windows hehe?

zpaulsgrove · April 2, 2019, 9:24pm

Do you have an older version of Plex I could roll-back to, because I do miss my Plex?

hockeyskater19_gmail_com · April 2, 2019, 10:59pm

I am having a very similar issue. I am getting the same error with curl. I will try pinging plex.tv when I get back home, I am away right now. Oddly enough, I can log in (and Plex is able to tell me if my login is valid or not). I previously used a Jellyfin server with certbot, and I disabled the nginx config for reverse proxy before switching to Plex. I don’t think this is related (because OP said he was a prior Plex user), but just FYI.

In addition, PlexOnlineToken is null in preferences.yml.

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