Issues with TV Show name data incorrect

General Discussions
1

Hello,

This is regards to the Star Wars Rebels TV Show.

I already had Star Wars Rebels Season 1 Episodes on Plex and recently purchase the Blu-Ray set and started to convert them with handbrake to replace my current files.

I started with the first episode which is consider a special episode
Star Wars Rebels - S00E09 - Spark of Rebellion

So this was my previous structure
Star Wars Rebels
Season 00
Star Wars Rebels - S00E09 - Spark of Rebellion

This was working fine, it showed S0 - E09 Spark of Rebellion with show information.

The blu-ray has this episode in two parts
So added them as pt1 and pt2
Star Wars Rebels
Season 00
Star Wars Rebels - S00E09 - pt1 - Spark of Rebellion
Star Wars Rebels - S00E09 - pt2 - Spark of Rebellion

After I did a rescan of the files plex shows the episode as such.

S0-E9 - Star Wars: Rebels Season 1 (Disc 1) with no show information.

So I removed the blu-ray converted files and placed back the original file and re-scanned files again. refreshed metadata, told it to re-scan everything again. But still now just getting
S0-E9 - Star Wars: Rebels Season 1 (Disc 1)

Any ideas on how to fix the name and add my two part episode to plex?

2

It looks like Plex is preferring the metadata built into the file over what it can find online. You can adjust the priority of the agents that pick up the data to favor TVDB first, or (I believe) you can set HandBrake to not encode the metadata.
Personally I’d see what you can do with HandBrake, as I want Plex to pick up what I tell it to by file name.

3

@AmazingRando24 said:
It looks like Plex is preferring the metadata built into the file over what it can find online. You can adjust the priority of the agents that pick up the data to favor TVDB first, or (I believe) you can set HandBrake to not encode the metadata.
Personally I’d see what you can do with HandBrake, as I want Plex to pick up what I tell it to by file name.

ahh right the info in the file itself. i forgot about that. let me check that.

4

Also take a look at https://support.plex.tv/hc/en-us/articles/200264966-Naming-Multi-File-Movies

Multi-part identification is appended to the the file name

e.g.

Star Wars Rebels - S00E09 - Spark of Rebellion-pt1.ext
Star Wars Rebels - S00E09 - Spark of Rebellion-pt2.ext
5

The original file that I already had has nothing in the file metadata for title. Its blank so I don’t understand why Plex still showing information for new blu-ray files.

I check the new blu-ray files and they do have “season 1 disc 1” in the file metadata I will erase that and try adding them again and removing original file.

6

When we are talking about tv shows, Plex doesn’t care about blurays or DVDs.
All it cares about is how the episodes are ordered on TheTVDB.
https://www.thetvdb.com/?tab=season&seriesid=283468&seasonid=590285&lid=7

@jnetty99 said:
I check the new blu-ray files and they do have “season 1 disc 1” in the file metadata I will erase that and try adding them again and removing original file.

Yes, this is the proper solution.
However, you can do this as well:
Go to Settings - Server - Agents - Shows - TheTVDB
In there, grab the line ‘Local Media Assets’ with your mouse and drag it downwards, so it ends up being at the bottom of the stack of active agents.
Repeat the same under
Settings - Server - Agents - Shows - TheMovieDatabase
+
Settings - Server - Agents - Movies - Plex Movie
+
Settings - Server - Agents - Movies - TheMovieDatabase

7

Thank you for suggestions. I had been suggested in the past to put the ‘Local Media Assets’ at the bottom.

I removed the original file, had TV Shows rescan again. Original file went away from list, then did empty trash.
I re-added original file and rescan and came up with proper name and info.
remove it again and empty trash.
Added new two part blu-ray version files and rescan and still good, name and info proper.