But take heart. We looked at how most people were using the app, and most of you will have an equal (if not better) experience with a streaming device and our new players.
Really? Funny, I must have missed my survey monkey link which most customer focused enterprises would use to determined such a statement. With 521 posts to this thread already I would hope Plex management are reevaluating their decision here.
For me, without a TV mode on my HTPC, I’m going back to Kodi. Luckily I’ve only bought year passes which I certainly wont be renewing.
I cannot tell you how disappointing I am with this Plex. Com’on, send out a survey and get some facts behind your decision making here!
It’s not a matter of just usage metrics. Those usage metrics have been correlated for sure with the type of Plex Pass one holds.
I have a strong feeling that most of us who are complaining hold a lifetime Plex Pass (I had one since it was introduced, at 75$ back when I was young).
If this is the case, from a business point of view we are dead to the company since it’s unlikely we are going to generate more revenue for Plex in the future.
I haven’t looked at them in a long time - I wondered what happened after the lawsuit, and now I see. The first version allowed you to load up your own discs - now the only way to get content onto the server is to purchase it from their store at inflated prices and download it all. What a laughably risky way to go - if they ever go oob, all your media probably goes ‘poof’ as well.
A couple months ago i bought a new pc because i tought this was the best solution for my home and now Plex is going to force me to buy even more hardware because the statistics says people are not using PMP?
Come on Plex! Why do you keep disappointing your paying customers over and over again?!
Yesterday I set up Kodi and PlexKodiConnect and it seems to work fairly well. I couldn’t get on with any of the Kodi skins until I found Embuary which is a copy of the Emby UI, but works well for Plex and looks similar.
The hand-off from Kodi to Plex (ie: when you hit play) seems slightly less slick and I had to mess with keyboard.xml in order to make ‘back’ stop playing my media, but other than that it looks an excellent alternative.
It doesn’t offer integration with Plex DVR (but obviously can play back recorded content) but as PlexDVR still is very broken (guide doesn’t update) and limited (little in the way of PVR functionality) I’m not too fussed about that. I might even try Emby just for DVR!
My thoughts exactly. If you’d look at my stats or device count, you’d think I’m a “mobile user” and my numbers will also add multiple mobile devices to their statistic, not because I prefer mobile, but because people simply have multiple mobile devices… and one PC.
Yet, it’s the PC aspect of it that was the main reason for me to buy the lifetime pass. I’ve tested several others competing apps, not one of them would work properly. Only Plex did. When I made the payment I realized that they don’t owe me any future improvements, but I was OK with what Plex offered at the time I made the payment. Not in a million years did I expect that they will remove fundamental settings.
The only solution for me is to disable Plex’s update services both for the server and PMP to make sure they won’t stop working in the future. Using the new app is not an option (no audio pass-through and even more importantly - no smooth playback, stutter every second, and I can’t fix it by increasing the buffer size… because this option has also been removed).
This makes me very sad. I’ve been a loyal day 1 user of Plex which forked from Kodi/XBMC an HTPC app. Now Plex has forgotten its roots and the initial needs/desires for us long time Plex Lifetime subscription holders. This just proves the need for Open Source solutions, so that when the powers that control development make poor choices like this, the project can fork like it did with XBMC. This as well as the poorly designed UNO interface have me really wishing Jellyfin was further along in development. Anyway, it was a great ride and I’m sad to see us go our separate ways. I hope your new customer base supports you as well as we did. So long old friend.
So, I have to stream from my £2000 Gaming machine, which is sat next to the TV, through the network, to a cheapo streaming box, for a worse experience… Great, sign me up
so plex says: come to plex we are better than kodi yeah!! then i go to plex…
then says we have live tv feature!!! yeah! but you must buy plex pass and hdhomerun! then i buy it…
then im sorry no more htpc support you must buy a chinese box to have plex…
I just checked their GitHub and there has been commits from 15 days ago, so I would say that’s pretty active. It doesn’t update frequently as it’s pretty straight forward plugin that just makes shortcuts to you plex content.
I must mention that casual users buy players and dont care about audio and/or video being transcoded.
the ones you are hurting are the super users who founded the use of your product. i use my htpc to direct play everything and pass of audio stream to my receiver - my users dont give a ■■■■ about that.
so yes - you have millions of users but 99.8% of those are the casual users. so ofc you see more people using different players as they dont give a ■■■■ about quality. same reason netflix is more popular than just buying blu-rays - although the quality is way better there.
so sad to see you are seeing your super users as unnecessary from now on.
A good “thank you” you are giving the users who founded what you are today - remember that we fell in love with PHT and brought more and more users to you from our usage
I also want to note, that i advice all my “non-hifi nerds” to go for a streaming player because it is EASY since they dont care about the loss of quality in either video or audio but apparently i should have forced them all to go the NUC route
I agree with this. In my house I have my parents hooked up with roku to make it easy on them and I use my Samsung player in the last 8 months, so this would look like I moved on from PMP. But the reality is that PMP was the client I cared about the most! Was a dream to one day retire my desktop from gaming/studio duties and make it a full HTPC.
As each day goes by, I’m gonna keep posting the stats so we can all see how this thread has grown in such a short space of time, as apparently, “the numbers are important”
It is now 3 days since this thread was originally posted, and…
ello,
Go bad news. Only one thing and since the numbers are cold, and statistics may show data as there are few CUSTOMERS with PMP, I will ask you a question, have you valued what those clients have reported to you?
Because in my case, and in many others, I “forced” my family to buy the application either in IOS or Androir to play from my Mac Mini (which is server and PMP)? in my case it will be in 5 or 6 purchases and reproductions too, so make accounts again and multiply the HTPC users that say by 5 or 6 applications that have generated income, and voila, those are the real numbers.
Rethink your decision please
Pd.- Perdonen por mi inglés, he usado el traductor de google
I’m one of the mods over at /r/HTPC and we get a thread maybe once a year with as many comments as ours has. Yeah, we’re not /r/cats, but relatively speaking
