Latest Update - Now I can't sign in

General Discussions
1

Hi, I just updated the latest version and now even sign in is impossible. Sign in recieves error “Internal server error - something went wrong at our end”. This is on web app, and media server for MAC OS and Windows 10. How can I roll back to last version when I can’t sign in?

1 Like
2

There is an update folder where Plex was installed…

There are already a number of treads on 1.18.7.2438 …

3

Thanks, I just deleted both my PMS and Plex App and reinstalled but same problem. Can’t login and app and web app just hang. I think the PMS is working as I can play content on my phone

4

OK, so after playing around some more the problem is a little more complex. The PMS is working as I can use my android app as usual and play content. However, the web app and the IOS and Windows PC app do not load a home page, just hang with orange circle BUT if I search a movie in the search bar I can pull up the movie and play it. Any ideas how I get my homepage/dashboard back?

5

could it be a browser cache problem? Try a different browser to login.
try connecting directly to the PMS server using a browser on that system;

PMSserverIPaddress:32400/web

6

Just tried it from Safari (never logged in on that before). Same response. ”Internal error. Something has gone wrong at our end”

7

Can anyone help here? Still cannot sign in on smart tv app, mac app, windows app or web player. I would cancel my subscription as this has happened after only 2 weeks of Plex Pass but need someone to explain how to sign into my account to do that!

8

The issue is most likely the same as the one from this thread …

… its probably worth taking a look at that (which includes a fix) and posting in that thread if it does not resolve your specific issue.

9

Didn’t work but thanks. Posted my problem there too

10

Just for anyone who suffers a similar problem Plex got back to me. It is an issue that sometimes occurs when your Tidal account is linked to your Plex. Fix is simple unlink Tidal and re-link

Looking at your seanbunyan69@gmail.com Plex account, I do see that you have a TIDAL account linked to it. In cases where TIDAL has revoked their authentication token for the account (such as happens after changing a TIDAL account password), that can also affect the Plex account. So, you might start by:

  1. Visit your account Other Services page (https://plex.tv/users/other-services)
  2. Unlink the TIDAL account
  3. Link the TIDAL account fresh, which gets a new authentication token

Thanks All

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