LG OLED has suddenly stopped working with PLEX

Plex Players Smart TVs
,
1

Server Version#: 1.22.3.4392
Player Version#: Client version 5.13.0, Platform version 5.2.1
Server - Windows 10
Client - LG OLED55CX5LB, 4K HDR TV

Two days ago everything was fine. I was watching a 4K HDR film, got halfway through and turned it off. Yesterday I resumed the same file and was presented with:

IMG_7441
IMG_7441943×530 137 KB

When the movie does play, it is in SD:

Screenshot 2021-04-20 205324
Screenshot 2021-04-20 205324285×330 103 KB

But normaly it does not play at all, and then I get this screen:

IMG_7443
IMG_7443943×530 91.1 KB

I have 3 other TV’s, all using Fire Sticks that are working fine, only the LG is giving me problems. I can play media using other apps on the LG TV, it’s only PLEX that will not find them. I looks like the server can not see the client on the network in my eyes.

Trouble shooting steps so far:
Server power cycled
Client power cycled
Router power cycled
Network settings on server reset
Server and client both given static IP’s
DNS on client changed to 8.8.8.8
IPv6 turned off on client and server
Relay turned off on server

I appreaciate your time and help.

Thank you

2

Managed to fix it after a few days. Deleted all entries for PLEX from regedit. Had to lose all my collections, play counts, etc, but now it’s working again.

3

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.