Server Version#: Version 1.14.1.5488
Server: centos7
So i moved my data to a new drive, its still ext4 like the old, i mounted it to /media/8tb and made my normal folder /mnt/media a symlink ( so i can make drive changes without having to adjust any configs) now though, whenever i scp a file to the media folder the library no longer auto updates. I’m assuming its some kind of permission issue, but i’m not sure how the filesystem notifies plex so i don’t know where to begin looking into this?
Can you provide the DEBUG logs, gathered right after completing a Scan?
It sounds like a permissions issue.
Your logs will confirm whether or not user plex can see everything correctly.
Given you have the files in /media, on Linux with Gnome desktop, this is a reserved location. You can see it but Plex can’t (Linux is strict)
This procedure will help you move it to a new location where you can administer and Plex can see them.
i dont have gnome though, its just a headless centos box. my username is the owner and in the plex group along with the plex user. but if it is a permission issue then why does it show up during a manual scan? the last movie i added was Ralph wrecks the internet. Plex Media Server Logs_2019-02-15_22-26-08.zip (1.4 MB)
This is definitely a huge part of the problem.
Feb 04, 2019 02:08:10.555 [0x7ff679bfc700] INFO - Library section 6 (Anime) will be updated because of a change in /mnt/media/anime
Feb 04, 2019 02:08:15.766 [0x7ff6807f4700] WARN - SLOW QUERY: It took 210.000000 ms to retrieve 50 items.
Feb 04, 2019 02:08:17.036 [0x7ff68ebfd700] WARN - SLOW QUERY: It took 220.000000 ms to retrieve 50 items.
Feb 04, 2019 02:08:24.279 [0x7ff679bfc700] INFO - Library section 6 (Anime) will be updated because of a change in /mnt/media/anime
Feb 04, 2019 02:08:29.870 [0x7ff67d7ff700] WARN - SLOW QUERY: It took 220.000000 ms to retrieve 50 items.
Feb 04, 2019 03:03:03.916 [0x7ff68abff700] WARN - NAT: PMP, got an error: Not Supported by gateway.
Feb 04, 2019 04:03:04.918 [0x7ff689bff700] WARN - NAT: PMP, got an error: Not Supported by gateway.
Feb 04, 2019 05:03:04.916 [0x7ff68cbfe700] WARN - NAT: PMP, got an error: Not Supported by gateway.
Feb 04, 2019 05:03:41.640 [0x7ff67d7ff700] WARN - Held transaction for too long (../Library/MetadataItem.cpp:7550): 0.210000 seconds
Feb 04, 2019 05:03:42.055 [0x7ff68abff700] WARN - Held transaction for too long (../Library/MetadataItem.cpp:7550): 0.110000 seconds
Feb 04, 2019 05:03:43.286 [0x7ff67d7ff700] WARN - Held transaction for too long (../Library/MetadataItem.cpp:7550): 0.200000 seconds
Feb 04, 2019 05:03:45.937 [0x7ff68abff700] WARN - Held transaction for too long (../Library/MetadataItem.cpp:7550): 0.150000 seconds
There is a serious overload / backlog here.
Scrolling down,
I see this… DNS lookup failure.
Feb 06, 2019 02:55:06.421 [0x7ff695bff700] ERROR - EventSource: Retrying in 600 seconds.
Feb 06, 2019 03:02:54.470 [0x7ff6793fb700] ERROR - Error issuing curl_easy_perform(handle): 6
Feb 06, 2019 03:02:54.470 [0x7ff6793fb700] WARN - HTTP error requesting GET http://plex.tv/pms/:/ip (0, No error) (Couldn't resolve host 'plex.tv')
Feb 06, 2019 03:02:54.471 [0x7ff6793fb700] ERROR - PublicAddressManager: Unable to get public IP adddress from myPlex (httpCode=-6):
Feb 06, 2019 03:02:54.478 [0x7ff6793fb700] ERROR - Error issuing curl_easy_perform(handle): 6
Feb 06, 2019 03:02:54.479 [0x7ff6793fb700] WARN - HTTP error requesting PUT https://plex.tv/devices/95426d49b363a47d0a31d7e4b620661578ba0939?Connection[][uri]=http://192.168.1.234:32400&httpsEnabled=1&httpsRequired=0&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (0, No error) (Couldn't resolve host 'plex.tv')
Feb 06, 2019 03:02:54.479 [0x7ff6793fb700] WARN - MyPlex: Updating device connections failed, retrying in 10 seconds.
Feb 06, 2019 03:03:04.488 [0x7ff67d7ff700] ERROR - Error issuing curl_easy_perform(handle): 6
This tells me your metadata directory is compromise
Feb 10, 2019 05:06:22.366 [0x7ff6663fb700] WARN - Unable to load episode file ["seasons/2/episodes/4.xml"]
Feb 10, 2019 05:06:22.517 [0x7ff66c3fd700] WARN - Unable to load episode file ["seasons/2/episodes/5.xml"]
Feb 10, 2019 05:06:22.644 [0x7ff665bfa700] WARN - Unable to load episode file ["seasons/2/episodes/6.xml"]
Feb 10, 2019 05:06:22.771 [0x7ff6663fb700] WARN - Unable to load episode file ["seasons/2/episodes/7.xml"]
Feb 10, 2019 05:06:22.899 [0x7ff66c3fd700] WARN - Unable to load episode file ["seasons/2/episodes/8.xml"]
Feb 10, 2019 05:06:23.041 [0x7ff665bfa700] WARN - Unable to load episode file ["seasons/2/episodes/9.xml"]
Feb 10, 2019 05:06:23.171 [0x7ff667bfe700] WARN - Unable to load episode file ["seasons/2/episodes/10.xml"]
Feb 10, 2019 05:06:23.316 [0x7ff66c3fd700] WARN - Unable to load episode file ["seasons/2/episodes/11.xml"]
Feb 10, 2019 05:06:23.449 [0x7ff665bfa700] WARN - Unable to load episode file ["seasons/2/episodes/12.xml"]
Feb 10, 2019 05:06:23.580 [0x7ff667bfe700] WARN - Unable to load episode file ["seasons/2/episodes/13.xml"]
I can’t see anything else because DEBUG logging is turned off.
I unfortunately need that on to see what’s happening.
Can you please turn it on and run a Scan Files again?
i did turn it on, should it have been verbose instead? sounds like i may need to rebuild the DB? Round 2: Plex Media Server Logs_2019-02-15_23-28-04.zip (1.6 MB)
No… Verbose wastes. I only get to see 2 elapsed minutes. It’s also so difficult to diagnose.
Back to DEBUG on, VERBOSE off.
Then restart the server.
Wait 60 seconds.
Now rescan
ok, third time is a charmPlex Media Server Logs_2019-02-16_00-45-11.zip (1.5 MB)
I see the scanner running over all your files.
Feb 14, 2019 05:03:08.943 [0x7f3fb431b840] WARN - [FFMPEG] - Format matroska,webm detected only with low score of 1, misdetection possible!
Feb 14, 2019 05:03:08.943 [0x7f3fb431b840] ERROR - [FFMPEG] - Read error at pos. 1 (0x1)
Feb 14, 2019 05:03:08.943 [0x7f3fb431b840] ERROR - [FFMPEG] - EBML header parsing failed
Feb 14, 2019 05:03:08.944 [0x7f3fb431b840] ERROR - Exception analyzing media file '/mnt/media/tv/Battlestar Galactica/s04/BSG S04E01 02 Razor Broadcast Edition (1080p x265 Joy).mkv' (Could not parse /mnt/media/tv/Battlestar Galactica/s04/BSG S04E01 02 Razor Broadcast Edition (1080p x265 Joy).mkv (error=-1094995529): Invalid data found when processing input)
Not good.
You can play this file in Plex?
According to this, the codec is not able to read it. It means Plex shouldn’t be able to play it either.
If this is true,
- Stop Plex
- open shell
- cd “/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Codecs”
- As root, delete everything
- Start plex
- Play the file. It will download the codec again
- Now force scan again.
- If the file is still unplayable. How you are copying them / something is wrong here.
that file is broken, the source doesn’t work either before i copied it. but how’s that related to scanning the library automatically?
That file is one of many I found in the scanner logs.
If the scanner can’t read the file, it will be deemed invalid. You won’t see it.
Whether that is one of the files you’re not seeing or not. I do see that. It begs the question, how much of your media is compromised to the point PMS can’t read , recognize, and add it?
i don’t quite follow. that episode is already in the library and all the metadata present, it just doesn’t play That episode was added a while ago before any drive changes. As far as i know not many are bad but honestly i haven’t gone through everything. My problem is since changing the drive new media isn’t popping up, as if whatever the notification process of the filesystem changing and prompting plex to start updating isn’t working any more.
Then perhaps I got distracted with this bad media.
I do not find any Permission Denied or iNotify errors telling me PMS can’t scan.
It is as if the directory you list has no visbility to plex:plex at the top-most level
or , for some reason unknown, the directory name did not get added.
In general, symlinks are getting more dangerous to use with PMS.
Editing the TLD and not losing existing metadata is extremely easy.
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