"Lifetime Plex Pass" with ads?

Hello everyone, I can’t find my problem in the rest of the forums so I’m making a new topic, if there’s already something about it please give me the link.

It turns out that I paid for the “Lifetime Plex Pass” and I have my recurring series that I watch and review… And everything was going well until a few days ago (already several) on my Roku TV when a commercial appeared in a chapter. And after that it always happens but only on my Ruku TV, on my desktop app it doesn’t happen. Could someone guide me to remove the commercials.

Plex does not insert ads into your own content. It never has done so, it never will.

If you watch content from the free online media sources named “Movies & Shows” or the free live TV channels, then ads are shown. That’s how these media sources are maintained.
Your Plex Pass won’t remove the ads from these sources. https://support.plex.tv/articles/faq-live-tv-on-plex/ https://support.plex.tv/articles/frequently-asked-questions-vod/

I can only suspect that you are actually watching content from the free online media sources.
They might have some movies and shows which you have as well in your own personal server.
You need to investigate thoroughly how you’re starting playback on that Roku.

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The series I’m watching, I have the mp4 files on my server, suddenly a message appears at the top and it counts down, remove what I’m watching to put a commercial…

I add a video of the ocurrence. At the end of the video you can see that is a file in my plex server.
https://www.veed.io/view/02a266f3-cfb2-4bea-968b-e1a6ac041217?source=compressor-sharing

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How did you get to the file to watch it?
Did you use the search bar to search for the series?
If so, then what most likely happened is you clicked on the show for the Plex Movies & TV library in the result unknowingly. Plex does have Farscape available in their Plex Movie & TVs library. This is always the case when somebody brings up this “issue” on the forum.

Also, the end of your video does not prove that the file is from your Plex server.
The information shown on the overlay your brought up is the same whether your are streaming from your server, a shared remote server or the Plex Movie & TV library.

-Shark2k

Hi! thanks for participate… No, I have a section called “series” in my server and there are my personal series files in mp4 or avi, can’t recall exactly. This series I’m watching are store in my personal server.

If you have Plex’s channels “pinned” as a source, then it will offer you THEIR copy of shows in the Home screen’s Continue Watching section.

When this happened to me, I saw two identical icons side by side in Continue Watching. One was for my file, one was for the streamed version with ads.

If you saw an ad, then somehow you started a streaming version of the show and not your own file, guaranteed.

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Ok thank you!

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