Live TV & DVR section in settings will not load

Live TV & DVR
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Server Version#: 1.25.6.5577
Player Version#: 1.40.1.2823-6f60f3a7
Tuner Make/Model: HDHomeRun Extend HDTC-2US firmware 20220203

I used to use HDHomerun to stream LiveTV, but I’ve had it in a box for about a year since a move. I tried hooking it up today, got the firmware updated, used the HDHomerun app to confirm it could tune channels, all OK.

When I tried to load the Live TV & DVR section in settings, I get an error. It briefly shows the settings page, but then disappears like something crashed. This is the error:

There was an unexpected error

Please visit our forums if you continue to experience problems

1 Like
2

exact same issue
server plexmediaserver_1.25.6.5577 on debian
HD homerun extend
Hardware Model|HDTC-2US
Firmware Version|20220203
Nothing useful in the logs …
Anyone help ???

3

Seeing the logs would help.

Using the hosted app https://app.plex.tv
Remove and re-add the DVR

If that fails, check and see if you have recent backups of the database. Example:

 com.plexapp.plugins.library.db-2022-02-27
 com.plexapp.plugins.library.db-2022-02-24
 com.plexapp.plugins.library.db-2022-02-21
 com.plexapp.plugins.library.db-2022-02-18
 com.plexapp.plugins.library.db

You may have to repair your database and try again.

1 Like
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Interesting, following the link to https://app.plex.tv appears to have been enough to get me a functional “Live TV & DVR” page, which successfully loads, and now I can try to delete and re-add. I wonder why this behaves differently from loading the Mac player app or going directly to the web page via local IP address.

5

The version bundled with the server is several revisions behind the hosted one and is really only intended to do initial setup.

6

I’ve looked through so many solutions, but all have been of no help. This did it for me. Thanks a bunch.

THIS needs to be in official Plex documentation. Instead of the message

“There was an unexpected error during playback. Please visit our forums if you continue to experience problems.”

It should say:

“There was an unexpected error during playback. Try visiting this page in the hosted App at http://apps.plex.tv Please visit our forums if you continue to experience problems.”

7

@pl_5309 that begs the question:

Is it better to use the hosted app in general over the local one? Or are there reasons not to?

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The hosted app should be used since it has any updates or fixes. The local one is included for setup and troubleshooting network issues.

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I mean, I see the benefit when there’s an issue, but in a perfect world I think it’s better to have the system contained. The old XBMC that Plex was based off was specifically for your home library. I know there’s been a lot of moving it to be more like Netflex, but I personally am not a fan of the idea of streaming from my house. I mean I do, on occasion, but mostly that’s when I’m somewhere & I want to share something I own with someone who hasn’t seen it. I would greatly argue that the local version is ONLY for setup & troubleshooting

UPDATE
After using the web hosted app primarily for the last few week I have to say it is definitely NOT intended to be the primary. Menus load a lot slower, sometimes saving doesn’t save properly, this happened a few times when updating the User Icons ironically enough since those aren’t stored locally anyway, once when updating PreRolls, & ⅔ of the time when updating Remote Access settings.

I just tried a bunch of random changes from my family members server setup in a different house & though it happened less than mine (I’m under a Double NAT so I have issues sometimes) it still is less responsive & occasionally fails to save on a server in a home with Gigabit Internet & no double nat, just the default carrier modem/router will default settings except for WiFi SSID

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Thanks so much - Using the hosted app allowed me to delete it

I have been battling this for 4 months and had given up for the last 3 months on worrying about DVR!

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