Unexpected error when going to Live TV & DVR Settings

Live TV & DVR
1

Server Version#: 1.24.2.4973
Player Version#: 4.65.1
Tuner Make/Model: HDHomerun Flex 4K
Guide/Lineup name: Local channels
Using XMLTV?: no
Channel number/Name: na

I am getting an unexpected error when navigating to the Live TV & DVR settings page in the Plex web app. Before this started happening, I was having another issue where the channel mappings would all disappear in the tuner settings.

Is it possible to clear out the settings for the Live TV & DVR and just start from scratch?

FYI, I am running Plex via the official docker image.

Logs here: Plex Media Server Logs_2021-09-19_13-53-59.zip (4.6 MB)

2 Likes
2

I’m having the same issue. Been erroring out a while now. Sometime it’ll load my hdhomerun box and says connected, but then disappears to the the unexpected error screen.

3

Same here. No live & VCR guide and it says “go to forums” and that’s it. Read somewhere there is a fix out, but I haven’t had any server updates in a few days.

4

I have the same problem. Just did an update and no change.

5

Same here. It shows that it sees the tuner for a second or two, then says an unexpected error occurs.

6

What is the fix for this problem. When I go to settings after a fresh log in on the browser and click on live tv and dvr I see the screen for a split second then the error screen. I need to fix this asap!

7

Seriously. How do we get plex support to acknowledge this issue?

2 Likes
8

Agreed. I bought a lifetime plex pass and now I’m regretting it. I’ve had this issue for over a month and no response other than others having the same frustration. I’ve recommended plex to my friends in the past. Now I’m considering looking elsewhere for a media server.

1 Like
9

Same here with being a Plex pass subscriber… I don’t regret it, but would still expect some sort of way of filing a support ticket rather than posting on this forum and hoping that someone from support will respond/acknowledge.

1 Like
10

Welp, I updated the server today and was able to delete my DVR and go through setting it up again and now it’s working.

11

@mjt_null_net , I am using the official docker container and the latest version that is available there (server version 1.24.3.5033). What version are you using? Mine is still doing the same thing.

12

Mine is the Windows version 1.24.3.5033-757abe6b4

13

How was you able to? I can’t find any option to delete DVR settings, I’m stuck on “There was an unexpected error” screen.

14

I have Version 1.24.3.5033 and all I get is the unexpected error screen.

15

I have the same problem. There doesn’t seem to be a way to reset all the DVR settings. Now stuck.
This isn’t good, as I am evaluating Plex DVR vs. other similar products and it’s let me down. I have potential users waiting on my findings.

Update: Solved by going to Plex console though its local IP address, e.g. 192.168.x.x:32400
Time will tell if it’s going to be reliable though. This is not a good start.

4 Likes
16

I didn’t do anything but update the server. After that, there was an option to delete the server and re-configure DVR. Sorry, that’s all I did.

17

Thank you AndyChips for the fix. That did the trick. Thank you, thank you, thank you!

1 Like
18

What exactly did you do here? When I go to that URL in my web browser, I just get some XML…

19

Hi DanWelcome, do you have access to the console of the Plex server itself? If so, try this URL from a browser on the server:
http://localhost:32400

1 Like
20

If you are using a browser, use incognito/inPrivate/Private to eliminate any interference from cached data, plugins or extensions.

There is always the Plex for Windows/Mac client.