Loss of materials from home screen

Wondering if the loss of materials from both firestick home, and the plex web interface is related to their new user experience or other upgrades?

It used to be, the pinned items from my preferred server would appear on my home screen, as well as the continue playing and recently added from that source.

Now, none if it appears on my web interface. At the moment, my firesticks only display the continue playing part. The other pinned material from my preferred server don’t show on home.

The most likely reason would be that the server in question has been removed from your Plex user account.

nope, it’s there. i can bring it up from side menu and watch everything

but tx

For Plex Web, try:
Settings -> [Plex Web] -> Debug -> Restore Defaults

This will reset your Plex web configuration and allow (AKA force) you to select your pinned libraries again.

This won’t change what is shown on your FireStick, but it may help to better understand the problem.

when done on web, it didn’t solve the issue on web player.

Can you make sure the rows are still enabled in the server’s library recommendation settings.

https://support.plex.tv/articles/manage-recommendations/