[MACOS] Conversion failed. The transcoder exited due to an error. / Failed to open segment list

[deathley]

Thank you for your feedback!

@sa2000

The errors arose after scanning the TV and Movies libraries - these scans used started at 21:20:18 and the errors started at 21:20:46

I think this tells me all I need to know.
I noticed in my settings that my library was scanned automatically + every 15 minutes. Not sure when this was set but this must be why the server is overloaded with tcp ports.
I’ve changed the policy and asked my friends/users to monitor for any reoccurrence of the issue.

@sa2000

I would suggest that on getting this failure, you find out what tcp connections are in place (using lsof and saving output to a text file) and what the dynamic tcp port range is and what the timewait is before ports are released - this together with the server logs will help establish if it is the same issue

I will report back with outcome of the aforementioned trial if my attempted corrective action fails.

Otherwise, I’ll close this issue as this could be a simple case of extreme settings.

@sa2000

Upgrade movies libraries to the new in-line Plex Media Server scanner that avoids use of the dynamic pool for scanning movies libraries

I looked at this post on this and understand you mainly recommend to split the library if there is a large number of movies (I have 1236x so wouldn’t usually be considered too large). I’ll try this if my above attempt does not work.

Thanks again!