Media not playing when you click on content, auto play not functioning

Plex Players Desktop Players
1

Server Version#: 1.30.2.6563
Player Version#: 1.63.3.3523-1eff9563

Hey there!

After the last player update, playback is no longer functioning as it should. When i click on any media on my server while using the desktop plex media player application (windows 10) it buffers the video but doesn not play. the looks like it should be playing but nothing happens (no video or sound) until i move the slider or use the fast forward 30 seconds button.

I have tried finding any solution to this online but have not been able to.

I uploaded a very short screencapture to youtube to show what im talking about. plex playback issue - YouTube

the problem happens when any new media content starts and every single time.

problem only occurs from the computer using the player application.

2

Ive tried reinstalling Plex. No change. Ive updated my video card driver as well, with no change.

Any advice would be amazing.

3

Can you reproduce the issue and then grab the application logs: https://support.plex.tv/articles/windows-mac-app-logs/

4

Attached!

Also, since the original submission of this post i have updated plex. Now running Version 1.64.2.3546-5107ec40 No Change.

5

That’s server logs; not the application logs.

6

oops! thanks. I think this is the correct log.

7

That’s still not the correct log. I did link a support article a few posts ago that describe exactly where to find these logs.

8

Verbose logging is on for both the plex player and the server. There is no Logs folder or file in the program files for the plex player.

9

edited to removed screenshot

10

This applies much more to the server than to the client but never do this unless explicitly asked to do so. It is verbose enough that it causes logs to rotate fast enough that there is a high chance it will lose critical past information.

The support article I linked says to look in %LOCALAPPDATA%\Plex\Logs\. Open an explorer window and paste that exact string in there and it will take you to the directory.

11

Plex.log (215.3 KB)

thank you for that! i come from a mac background, i didnt know you could paste file paths into file explorer windows like that.

Ive left debugging enabled, but turned off verbose. After turning it off, i closed the program, reopened, recreated the problem, and have attached the log file here.

12

Those are the correct logs.

I see this in the logs which caught my attention. I’m not sure if it’s related to the problem but certainly should be fixed

Feb 20, 2023 11:50:37.998 [31132] DEBUG - [MPVEngine/mpv] ao/wasapi: requested format: 48000 Hz, stereo channels, spdif-ac3
Feb 20, 2023 11:50:37.999 [31132] DEBUG - [MPVEngine/mpv] ao/wasapi: Selecting device by id: '{8cc5f128-4115-4820-9586-b6367c303470}'
Feb 20, 2023 11:50:37.999 [31132] DEBUG - [MPVEngine/mpv] ao/wasapi: Selecting device '{8cc5f128-4115-4820-9586-b6367c303470}' (VoiceMeeter Input (VB-Audio VoiceMeeter VAIO))
Feb 20, 2023 11:50:37.999 [31132] DEBUG - [MPVEngine/mpv] ao/wasapi: Monitoring changes in device {0.0.0.00000000}.{8cc5f128-4115-4820-9586-b6367c303470}
Feb 20, 2023 11:50:38.002 [31132] DEBUG - [MPVEngine/mpv] ao/wasapi: Trying stereo spdif-ac3 (16/16 bits) @ 48000hz (exclusive) -> unsupported
Feb 20, 2023 11:50:38.002 [31132] ERROR - [MPVEngine/mpv] ao/wasapi: Received failure from audio thread
Feb 20, 2023 11:50:38.003 [31132] ERROR - [MPVEngine/mpv] ao: Failed to initialize audio driver 'wasapi'
Feb 20, 2023 11:50:38.003 [31132] ERROR - [MPVEngine/mpv] ao: This audio driver/device was forced with the --audio-device option.
Feb 20, 2023 11:50:38.003 [31132] ERROR - [MPVEngine/mpv] ao: Try unsetting it.
Feb 20, 2023 11:50:38.003 [31132] DEBUG - [MPVEngine/mpv] cplayer: Falling back to PCM output.

This means that it is attempting to use AC3 passthrough and the audio device is rejecting the passthrough. You should check your audio device settings and correct them. In particular the audio device, the type of the device, and its supported passthrough types.

Also, how were you controlling this? I don’t see any input commands in the logs which is unusual.

1 Like
13

What do you mean control?

My server is set up on a separate Windows 10 machine that runs 24/7 and is dedicated to plex. I usually watch from my main desktop computer on the same network using the player. I just use my mouse to operate the UI.

My audio is being controlled by a program called VoiceMeter (https://voicemeeter.com/) The application allows me to use multiple audio devices as a single source, in my case two separate bluetooth speakers.

I disabled the program and tested the problem, but it had no impact. I haven’t experienced any audio issues on the user side of Plex.

14

After updating voicemeter, the problem stopped. This has to have been a conflict with the application or how my computer is configured for it.

Thanks so much for your time on this.

15

that update also resolved the audio error in the logs.

16

Sorry, I was thinking this was HTPC (which is controlled via the keyboard/controller) and not Plex for Windows. So there is nothing unusual in this situation. Sorry about that.

Glad that did it. It certainly seemed to be the cause of the issue.

17

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