Server was running fine for a few months, and now will not start with the following status:
● plexmediaserver.service - Plex Media Server
Loaded: loaded (/lib/systemd/system/plexmediaserver.service; enabled; vendor preset: enabled)
Active: failed (Result: exit-code) since Tue 2020-09-29 19:15:08 CDT; 11s ago
Process: 3380 ExecStart=/bin/sh -c export PLEX_MEDIA_SERVER_INFO_VENDOR="$(grep ^NAME= /etc/os-release | awk -F= "{print \$2}" | tr -d \" )
Process: 3378 ExecStartPre=/bin/sh -c /usr/bin/test -d "${PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR}" || /bin/mkdir -p "${PLEX_MEDIA_SERVER_
Main PID: 3380 (code=exited, status=255)
Sep 29 19:15:03 robert-132-CK-NF78 systemd[1]: plexmediaserver.service: Main process exited, code=exited, status=255/n/a
Sep 29 19:15:03 robert-132-CK-NF78 systemd[1]: plexmediaserver.service: Failed with result 'exit-code'.
Sep 29 19:15:08 robert-132-CK-NF78 systemd[1]: plexmediaserver.service: Service hold-off time over, scheduling restart.
Sep 29 19:15:08 robert-132-CK-NF78 systemd[1]: plexmediaserver.service: Scheduled restart job, restart counter is at 3.
Sep 29 19:15:08 robert-132-CK-NF78 systemd[1]: Stopped Plex Media Server.
Sep 29 19:15:08 robert-132-CK-NF78 systemd[1]: plexmediaserver.service: Start request repeated too quickly.
Sep 29 19:15:08 robert-132-CK-NF78 systemd[1]: plexmediaserver.service: Failed with result 'exit-code'.
Sep 29 19:15:08 robert-132-CK-NF78 systemd[1]: Failed to start Plex Media Server.
Distro & Version: Ubuntu 18.04.5 LTS
logs.tar.gz (1.6 MB)
Not sure where to go from here. Let me know if I missed anything.
ChuckPa
September 30, 2020, 1:24am
2
Your server has processes hung and the port Plex listens to is still in use.
Perhaps best to restart the machine.
Sep 29, 2020 19:14:57.862 [0x7fc0a5479f80] DEBUG - CERT: OCSP requests for stapling will be made to 'http://ocspx.digicert.com/'.
Sep 29, 2020 19:14:57.862 [0x7fc0a5479f80] INFO - OCSP: Successfully retrieved response from cache.
Sep 29, 2020 19:14:57.862 [0x7fc0a5479f80] DEBUG - CERT: Installed intermediate certificate.
Sep 29, 2020 19:14:57.862 [0x7fc0a5479f80] DEBUG - HttpServer: Listening on IPv6 as well as IPv4.
Sep 29, 2020 19:14:57.862 [0x7fc0a5479f80] ERROR - HttpServer: Error binding acceptor: Address already in use
Sep 29, 2020 19:14:57.862 [0x7fc0a5479f80] ERROR - HttpServer: Error opening acceptor on IPv6, falling back to IPv4: Address already in use
Sep 29, 2020 19:14:57.862 [0x7fc0a5479f80] ERROR - HttpServer: Error binding acceptor: Address already in use
Sep 29, 2020 19:14:57.862 [0x7fc0a5479f80] ERROR - Error: Unable to set up server: listen: Address already in use (N5boost10wrapexceptINS_6system12system_errorEEE)
Server still down after restart. Checking the status provides the same result as posted above.
I am not running a proxy.
ChuckPa
September 30, 2020, 1:58am
6
Please do the following:
sudo systemctl disable plexmediaserverRestart the host
sudo netstat -an | grep 324
This will tell us if anything references port 324xx
Also please do :
sudo journalctl -xe | grep -i plex
this will show the system log . Scan through it for any permission denied / etc … other odd errors
netstat results:
tcp 0 0 127.0.0.1:32401 0.0.0.0:* LISTEN
tcp 0 0 127.0.0.1:59882 127.0.0.1:32400 TIME_WAIT
tcp 0 0 192.168.1.110:55832 192.168.1.110:32400 TIME_WAIT
tcp 0 0 192.168.1.110:56024 192.168.1.110:32400 TIME_WAIT
tcp 0 0 192.168.1.110:55896 192.168.1.110:32400 TIME_WAIT
tcp 0 0 192.168.1.110:56126 192.168.1.110:32400 TIME_WAIT
tcp 0 0 192.168.1.110:56086 192.168.1.110:32400 TIME_WAIT
tcp 0 0 192.168.1.110:55998 192.168.1.110:32400 TIME_WAIT
tcp 0 0 192.168.1.110:56128 192.168.1.110:32400 ESTABLISHED
tcp 0 0 127.0.0.1:59808 127.0.0.1:32400 TIME_WAIT
tcp 0 0 192.168.1.110:56138 192.168.1.110:32400 TIME_WAIT
tcp6 0 0 :::32400 :::* LISTEN
tcp6 0 0 127.0.0.1:32400 127.0.0.1:59866 TIME_WAIT
tcp6 0 0 192.168.1.110:32400 192.168.1.110:56128 ESTABLISHED
tcp6 0 0 127.0.0.1:32400 127.0.0.1:59832 TIME_WAIT
tcp6 0 0 127.0.0.1:32400 127.0.0.1:59850 TIME_WAIT
tcp6 0 0 127.0.0.1:32400 127.0.0.1:59864 TIME_WAIT
tcp6 0 0 127.0.0.1:32400 127.0.0.1:59862 TIME_WAIT
tcp6 0 0 127.0.0.1:32400 127.0.0.1:59798 TIME_WAIT
tcp6 0 0 127.0.0.1:32400 127.0.0.1:59874 TIME_WAIT
tcp6 0 0 192.168.1.110:32400 192.168.1.202:59431 TIME_WAIT
tcp6 0 0 192.168.1.110:32400 192.168.1.1:47898 TIME_WAIT
tcp6 0 0 127.0.0.1:32400 127.0.0.1:59854 TIME_WAIT
tcp6 0 0 127.0.0.1:32400 127.0.0.1:59860 TIME_WAIT
tcp6 0 0 127.0.0.1:32400 127.0.0.1:59868 TIME_WAIT
tcp6 0 0 127.0.0.1:32400 127.0.0.1:59796 TIME_WAIT
tcp6 0 0 192.168.1.110:32400 192.168.1.1:59436 TIME_WAIT
tcp6 0 0 127.0.0.1:32400 127.0.0.1:59876 TIME_WAIT
tcp6 0 0 192.168.1.110:32400 192.168.1.1:59432 TIME_WAIT
tcp6 0 0 192.168.1.110:32400 192.168.1.202:59435 TIME_WAIT
tcp6 0 0 127.0.0.1:32400 127.0.0.1:59802 TIME_WAIT
tcp6 0 0 127.0.0.1:32400 127.0.0.1:59826 TIME_WAIT
udp 0 0 0.0.0.0:32410 0.0.0.0:*
udp 0 0 0.0.0.0:32412 0.0.0.0:*
udp 0 0 0.0.0.0:32413 0.0.0.0:*
udp 0 0 0.0.0.0:32414 0.0.0.0:*
unix 3 [ ] STREAM CONNECTED 32442 /run/user/1000/bus
unix 3 [ ] STREAM CONNECTED 32441
unix 3 [ ] STREAM CONNECTED 32400 @/tmp/dbus-pCXDBPKAv1
unix 3 [ ] STREAM CONNECTED 32401 @/tmp/dbus-pCXDBPKAv1
unix 3 [ ] STREAM CONNECTED 32482
unix 3 [ ] STREAM CONNECTED 33248 /run/systemd/journal/stdout
unix 3 [ ] STREAM CONNECTED 32483 /run/user/1000/bus
unix 2 [ ] STREAM CONNECTED 40324
looks like a lot of stuff relating to Plex:
Sep 29 21:01:06 robert-132-CK-NF78 audit[733]: AVC apparmor="STATUS" operation="profile_load" profile="unconfined" name="snap.plexmediaserver.plexmediaserver" pid=733 comm="apparmor_parser"
Sep 29 21:01:06 robert-132-CK-NF78 audit[734]: AVC apparmor="STATUS" operation="profile_load" profile="unconfined" name="snap.plexmediaserver.pms-web" pid=734 comm="apparmor_parser"
Sep 29 21:01:06 robert-132-CK-NF78 audit[750]: AVC apparmor="STATUS" operation="profile_load" profile="unconfined" name="snap-update-ns.plexmediaserver" pid=750 comm="apparmor_parser"
Sep 29 21:01:06 robert-132-CK-NF78 audit[782]: AVC apparmor="STATUS" operation="profile_replace" info="same as current profile, skipping" profile="unconfined" name="snap-update-ns.plexmediaserver" pid=782 comm="apparmor_parser"
Sep 29 21:01:06 robert-132-CK-NF78 audit[793]: AVC apparmor="STATUS" operation="profile_replace" info="same as current profile, skipping" profile="unconfined" name="snap.plexmediaserver.plexmediaserver" pid=793 comm="apparmor_parser"
Sep 29 21:01:06 robert-132-CK-NF78 audit[794]: AVC apparmor="STATUS" operation="profile_replace" info="same as current profile, skipping" profile="unconfined" name="snap.plexmediaserver.pms-web" pid=794 comm="apparmor_parser"
Sep 29 21:01:03 robert-132-CK-NF78 systemd-udevd[414]: link_config: autonegotiation is unset or enabled, the speed and duplex are not writable.
Sep 29 21:01:03 robert-132-CK-NF78 systemd-udevd[414]: link_config: autonegotiation is unset or enabled, the speed and duplex are not writable.
Sep 29 21:01:04 robert-132-CK-NF78 systemd[1]: Mounting Mount unit for plexmediaserver, revision 108...
-- Subject: Unit snap-plexmediaserver-108.mount has begun start-up
-- Unit snap-plexmediaserver-108.mount has begun starting up.
Sep 29 21:01:05 robert-132-CK-NF78 systemd-udevd[416]: link_config: autonegotiation is unset or enabled, the speed and duplex are not writable.
Sep 29 21:01:05 robert-132-CK-NF78 systemd-udevd[411]: link_config: autonegotiation is unset or enabled, the speed and duplex are not writable.
Sep 29 21:01:05 robert-132-CK-NF78 systemd[1]: Mounting Mount unit for plexmediaserver, revision 111...
-- Subject: Unit snap-plexmediaserver-111.mount has begun start-up
-- Unit snap-plexmediaserver-111.mount has begun starting up.
Sep 29 21:01:06 robert-132-CK-NF78 systemd[1]: Mounted Mount unit for plexmediaserver, revision 108.
-- Subject: Unit snap-plexmediaserver-108.mount has finished start-up
-- Unit snap-plexmediaserver-108.mount has finished starting up.
Sep 29 21:01:06 robert-132-CK-NF78 systemd[1]: Mounted Mount unit for plexmediaserver, revision 111.
-- Subject: Unit snap-plexmediaserver-111.mount has finished start-up
-- Unit snap-plexmediaserver-111.mount has finished starting up.
Sep 29 21:01:08 robert-132-CK-NF78 systemd[1]: Mounting /mnt/plexdirectory...
-- Subject: Unit mnt-plexdirectory.mount has begun start-up
-- Unit mnt-plexdirectory.mount has begun starting up.
Sep 29 21:01:08 robert-132-CK-NF78 systemd[1]: Mounted /mnt/plexdirectory.
-- Subject: Unit mnt-plexdirectory.mount has finished start-up
-- Unit mnt-plexdirectory.mount has finished starting up.
Sep 29 21:01:23 robert-132-CK-NF78 systemd[1]: Started Service for snap application plexmediaserver.plexmediaserver.
-- Subject: Unit snap.plexmediaserver.plexmediaserver.service has finished start-up
-- Unit snap.plexmediaserver.plexmediaserver.service has finished starting up.
Sep 29 21:01:34 robert-132-CK-NF78 kernel: audit: type=1400 audit(1601431293.501:82): apparmor="DENIED" operation="mknod" profile="snap.plexmediaserver.plexmediaserver" name="/dev/shm/QaHZDG" pid=1321 comm=506C6578204D656469612053657276 requested_mask="c" denied_mask="c" fsuid=0 ouid=0
Sep 29 21:01:33 robert-132-CK-NF78 audit[1321]: AVC apparmor="DENIED" operation="mknod" profile="snap.plexmediaserver.plexmediaserver" name="/dev/shm/QaHZDG" pid=1321 comm=506C6578204D656469612053657276 requested_mask="c" denied_mask="c" fsuid=0 ouid=0
Sep 29 21:01:27 robert-132-CK-NF78 NetworkManager[987]: <info> [1601431287.0152] dhcp4 (enp0s17): hostname 'plex-server'
Sep 29 21:01:30 robert-132-CK-NF78 systemd[1]: Starting Tautulli - Stats for Plex Media Server usage...
Sep 29 21:01:33 robert-132-CK-NF78 systemd[1]: Started Tautulli - Stats for Plex Media Server usage.
Sep 29 21:01:49 robert-132-CK-NF78 dbus-daemon[1440]: [session uid=1000 pid=1440] Activating via systemd: service name='org.gtk.vfs.Metadata' unit='gvfs-metadata.service' requested by ':1.39' (uid=1000 pid=1681 comm="thunar /mnt/plexdirectory/robot/ " label="unconfined")
Sep 29 21:02:04 robert-132-CK-NF78 audit[1923]: AVC apparmor="DENIED" operation="open" profile="snap.plexmediaserver.plexmediaserver" name="/proc/1923/mounts" pid=1923 comm=506C65782053637269707420486F73 requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Sep 29 21:02:04 robert-132-CK-NF78 kernel: audit: type=1400 audit(1601431324.115:83): apparmor="DENIED" operation="open" profile="snap.plexmediaserver.plexmediaserver" name="/proc/1923/mounts" pid=1923 comm=506C65782053637269707420486F73 requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Sep 29 21:02:07 robert-132-CK-NF78 audit[1321]: AVC apparmor="DENIED" operation="mknod" profile="snap.plexmediaserver.plexmediaserver" name="/dev/shm/jBXfjh" pid=1321 comm=506C6578204D656469612053657276 requested_mask="c" denied_mask="c" fsuid=0 ouid=0
Sep 29 21:02:07 robert-132-CK-NF78 kernel: audit: type=1400 audit(1601431327.171:84): apparmor="DENIED" operation="mknod" profile="snap.plexmediaserver.plexmediaserver" name="/dev/shm/jBXfjh" pid=1321 comm=506C6578204D656469612053657276 requested_mask="c" denied_mask="c" fsuid=0 ouid=0
Sep 29 21:02:07 robert-132-CK-NF78 audit[1990]: AVC apparmor="DENIED" operation="capable" profile="snap.plexmediaserver.plexmediaserver" pid=1990 comm=506C65782054756E65722053657276 capability=7 capname="setuid"
Sep 29 21:02:07 robert-132-CK-NF78 kernel: audit: type=1400 audit(1601431327.399:85): apparmor="DENIED" operation="capable" profile="snap.plexmediaserver.plexmediaserver" pid=1990 comm=506C65782054756E65722053657276 capability=7 capname="setuid"
Sep 29 21:02:07 robert-132-CK-NF78 audit[1990]: AVC apparmor="DENIED" operation="capable" profile="snap.plexmediaserver.plexmediaserver" pid=1990 comm=506C65782054756E65722053657276 capability=7 capname="setuid"
Sep 29 21:02:07 robert-132-CK-NF78 kernel: audit: type=1400 audit(1601431327.531:86): apparmor="DENIED" operation="capable" profile="snap.plexmediaserver.plexmediaserver" pid=1990 comm=506C65782054756E65722053657276 capability=7 capname="setuid"
Sep 29 21:02:07 robert-132-CK-NF78 kernel: audit: type=1400 audit(1601431327.547:87): apparmor="DENIED" operation="mknod" profile="snap.plexmediaserver.plexmediaserver" name="/dev/shm/50Xgyo" pid=1990 comm=506C65782054756E65722053657276 requested_mask="c" denied_mask="c" fsuid=0 ouid=0
Sep 29 21:02:07 robert-132-CK-NF78 audit[1990]: AVC apparmor="DENIED" operation="mknod" profile="snap.plexmediaserver.plexmediaserver" name="/dev/shm/50Xgyo" pid=1990 comm=506C65782054756E65722053657276 requested_mask="c" denied_mask="c" fsuid=0 ouid=0
Sep 29 21:02:08 robert-132-CK-NF78 audit[2005]: AVC apparmor="DENIED" operation="open" profile="snap.plexmediaserver.plexmediaserver" name="/proc/2005/mounts" pid=2005 comm=506C65782053637269707420486F73 requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Sep 29 21:02:08 robert-132-CK-NF78 kernel: audit: type=1400 audit(1601431328.255:88): apparmor="DENIED" operation="open" profile="snap.plexmediaserver.plexmediaserver" name="/proc/2005/mounts" pid=2005 comm=506C65782053637269707420486F73 requested_mask="r" denied_mask="r" fsuid=0 ouid=0
Sep 29 21:02:13 robert-132-CK-NF78 Plex Tuner Serv[1990]: Plex Tuner Service: Critical: libusb_init failed
ChuckPa
September 30, 2020, 2:11am
9
oh, i see it now. You’re running the Ubuntu snap package.
Now disable the dpkg installed version if it’s there,
sudo systemctl stop plexmediaserver
sudo systemctl disable plexmediaserver
the normal Ubuntu main commands do not work for snap packages.
sudo snap stop plexmediaserver
sudo snap start plexmediaserver
the apt-get installed package and the Ubuntu store Snap package will conflict.
Which do you think you have and which do you prefer?
Honestly, I may have both, I’m not sure. I did apt-get today while troubleshoot to see if updating Plex fixed anything.
I don’t think I know enough to have a preference. Whichever is easiest to update?
ChuckPa
September 30, 2020, 2:20am
11
From the support perspective (what we all can do here), the apt-get (dpkg) version is easier.
The installer is more robust & informative. It will self configure the OS if you have transcoding hardware. The Snap package does not. It’s abstracted.
To remove the snap package (sudo snap remove plexmediaserver)
Then, with that gone, one more restart , check with netstat again to make sure nothing is sitting trying to open 32400 / 32401 and block the main app from starting up
Let me know when you get that far and we’ll finish the cleanup and get you running again
When running the snap removal, seem to be on this for a while now:
Save data of snap "plexmediaserver" in automatic snapshot set #1
Also, I do have this plexupdate item installed, would/how would this need to be removed?
ChuckPa
September 30, 2020, 2:34am
13
I do not know how to properly administer snap packages.
When that snapshot save is done, if you have no plans of using SNAP again, it might be a good idea to find where it’s stored and delete it
I was able to remove the plexmediaserver snap. I have some other software installed through snap, so would not want to uninstall snap if not completely necessary.
After restarting, netstat looks like it is no longer showing any ports still attached to plex:
unix 3 [ ] STREAM CONNECTED 32472 /run/systemd/journal/stdout
unix 3 [ ] STREAM CONNECTED 32469
unix 2 [ ] DGRAM 32407
unix 3 [ ] STREAM CONNECTED 32402
unix 3 [ ] STREAM CONNECTED 32400
unix 3 [ ] STREAM CONNECTED 32468
unix 3 [ ] STREAM CONNECTED 32403 /var/run/dbus/system_bus_socket
unix 3 [ ] STREAM CONNECTED 32471 /run/systemd/journal/stdout
unix 3 [ ] STREAM CONNECTED 32422 @/tmp/.X11-unix/X0
unix 3 [ ] STREAM CONNECTED 23243
unix 3 [ ] STREAM CONNECTED 32419
unix 3 [ ] STREAM CONNECTED 31324
ChuckPa
September 30, 2020, 3:23pm
15
That looks a whole lot better.
I agree – let’s not remove all of snap. Most of Ubuntu would stop working.
Now let’s continue and make sure you have a proper native package PMS installed.
Download PMS from downloads.plex.tv
From the command line sudo dpkg -i <filename>.deb
The installer will run and report its findings while installing plex. It will run in two phases. If phase 1 (pre-install) fails, it will stop installation. Should that happen, please share the console output and the contents of /tmp/plexinstaller.log
If it completes without error, you should be ready to start using PMS.
It will tell you if it has started PMS or not. If started, open it normally (http://127.0.0.1:32400/web ) to begin that setup.
Install was successful, however, there is no mention of it starting PMS and I’m unable to connect to the server address.
Setting up plexmediaserver (1.20.2.3370-b1b651549) ...
PlexMediaServer install: PlexMediaServer-1.20.2.3370-b1b651549 - Installation starting.
PlexMediaServer install:
PlexMediaServer install: Now installing based on:
PlexMediaServer install: Installation Type: Update
PlexMediaServer install: Process Control: systemd
PlexMediaServer install: Plex User: plex
PlexMediaServer install: Plex Group: plex
PlexMediaServer install: Video Group: video
PlexMediaServer install: Metadata Dir: /var/lib/plexmediaserver/Library/Application Support
PlexMediaServer install: Temp Directory: /tmp
PlexMediaServer install: Lang Encoding: en_US.UTF-8
PlexMediaServer install: Transcoding HW: Found
PlexMediaServer install:
PlexMediaServer install: Completing final configuration.
PlexMediaServer install: INFO: Plex Media Server is not enabled to start at system boot.
PlexMediaServer install: PlexMediaServer-1.20.2.3370-b1b651549 - Installation successful. Errors: 0, Warnings: 0
Processing triggers for libc-bin (2.27-3ubuntu1.2) ...
Processing triggers for desktop-file-utils (0.23-1ubuntu3.18.04.2) ...
Processing triggers for bamfdaemon (0.5.3+18.04.20180207.2-0ubuntu1) ...
Rebuilding /usr/share/applications/bamf-2.index...
Processing triggers for mime-support (3.60ubuntu1) ...
ChuckPa
September 30, 2020, 7:11pm
17
The message:
PlexMediaServer install: INFO: Plex Media Server is not enabled to start at system boot.
Is part of the reason because it was an Update installation. The other reason it didn’t start is because it wasn’t running when the installation was performed.
Now you can both start and enable both
sudo systemctl enable plexmediaserver
sudo systemctl start plexmediaserver
First one enables to start at boot while the second starts it now.
Once it starts (remember, it’s running as a system service application), you’ll be able to connect to it.
Plex is now running! Thank you for all your assistance and patience.
I have one last question, how would I update Plex going forward?
Would I just need to stop the service then run sudo dpkg -i <filename>.deb on the updated installer file?
system
January 27, 2021, 11:54am
20
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