Missing background artwork in Modern TV Layout

[Insomnic_1]

Server Version#: Synology 1.24.1.4931
Player Version#: Roku 6.8.8; Roku 6.9.0 and 6.9.1

*** Edited after new troubleshooting narrowed the issue ***

Since about 8/13, Seasons don’t display background art when selected in hubs in the Modern TV Layout on Home Screen or Recommend tab.

This happens on multiple Roku devices (Roku Ultra and Roku TCL TV).

Examples:

SSSS.Gridman
Home Screen

Detail Screen

SSSS.Dynazenon
Home Screen

Detail Screen

Clarkson’s Farm

SSSS. Gridman Library Recommend Screen

I don’t know if it’s Roku or Server side as they both were updated in that time frame and I don’t have other devices with Modern Layout to test. Since the data is there and just not being displayed, I’m leaning towards Roku but am unsure.

Edit 1: Realized the shots don’t specifically show Series data but Episode data so including this shot from app.plex for what should be loading for summary details:

Edit 2: After some more checking it looks like this bug may specifically relate to Season references. So, for example, Brooklyn Nine-Nine looks like this:

It looks like it isn’t pulling the Series background art for Season references in hubs that display specific Seasons (like Recently Added). Updated content of post to reflect this new information.

[Insomnic_1]

Another bug for background artwork display. When going back into a show from playback - either from the “play next” screen or just hitting back to back out of the playing episode and back into the show - it also has no background artwork.

Two examples:

This occurs on multiple Roku devices. I did not experience this bug previously but am not sure if it’s a server side or Roku issue since both received updates recently.

[Insomnic_1]

Roku 6.9.1 public released and issue still present. I didn’t expect a fix since 6.9.1 was tested as preview version but was hoping maybe one got snuck; just updating this thread that I checked.

[ljunkie]

Thanks for the report. Sorry for the late update, but we have filed an issue to investigate and fix the problem.

[Insomnic_1]

No worries! I’m sure everyone has their hands full so I appreciate the acknowledgement.

[Insomnic_1]

Solved in Preview 6.9.2 - Plex for Roku - #290 by ljunkie

Thanks for the quick fix!