What were the permissions you assigned to the Plex
shared folder?
Could Everyone
read the shared folder? (default permissions)
At this point,
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Stop PMS
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Uninstall the package with the ERASE option.
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Control Panel - Shared Folder - EDIT the ‘Plex’ shared folder.
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Permissions tab
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Change “Local User” → “System Internal User”.
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You now see “PlexMediaServer” listed.
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Grant it Custom (Full control) – check all the boxes (admin, read, write)
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OK from that
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Before clicking SAVE… be certain to “Apply to this folder, sub-folders, and files”.
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This will grant permission for PlexMediaServer to import all your metadata files. (this will take some time to complete so please be patient)
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When this completes, Reinstall the package,
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You will notice it takes longer to “Installing”. This is normal.
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While you’re waiting, it is importing all your data and moving it (after processing) to the new PlexMediaServer shared folder structure.
Here is the How-To for additional guidance on what to expect.