Movies/TV Shows Not Matching

Plex Media Server Desktops & Laptops
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Server Version#: 3.97.3

I ran into a weird problem recently on my PMS. Everything has been running fine, but I noticed that with the latest batch of movies and shows I uploaded, Plex cannot match the movies to anything in the online databases. I have tried to fix the match manually, but Plex always says that it cannot find a match. I have my files named properly, according to the naming convention, so I’m not sure what else to do.

For example, I just uploaded The Wizard of Oz to PMS. The file is named “The Wizard of Oz (1939).mkv” and is located in the Movies directory (…/Movies/The Wizard of Oz (1939).mkv). I let the movie auto-add to the server over night, but the next day the movie had no Movie Database association. If I edit the file and click “Match,” Plex gives me the message “No matches found.”

Does anyone know what might be causing this problem? I upgraded my server to the latest version and the it’s still having the problem.

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The best structure for this is always to have

Movie (Year)/
  Movie (Year).ext
  Interview_1-interview.ext
  .. etc ..

I use FileBot for this. TheRenamer is another well known tool to make short work of this task.

To resolve this:

  1. Move the movie out to an unscanned area
  2. Scan files
  3. Empty Trash
  4. Clean bundles.
  5. Create a directory named Wizard of Oz (1939
  6. Move the file into the subdirectory
  7. Scan if not auto detected.

PMS doesn’t detect changes well if renamed / structure changed after first scan.
This gets around that.

Engineering is making changes to resolve this.

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So would it be recommended that I create a folder for all of my movies? I thought they could sit alone in the main movie directory? That is how I have had it in the past and things worked fine. Of course now I have 300+ movies and it’s not working fine. I’ll give it a go and see what happens.

4

You only need a folder if you have multiple files related to the same movie.

1 Like
5

@ChuckPa I did everything you listed, but nothing changed. The Wizard of Oz shows in my list again (after being removed), but it’s still not matched and won’t match when I try to manually match it. The other files that weren’t matching still aren’t matching as well.

Is there something else that might be going on here?

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Without making any other changes, about a week or so later, Plex started to match my movies correctly again. I’m not sure if Plex made some background change/update or perhaps the TV/movies DB sites made some change. Regardless, it’s working properly now.

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