Please create a new thread (standard praactice), link back to here.
In the new thread:
- Verify DEBUG logging, VEBOSE is OFF.
- Play just enough of the video to get the transcoder to engage (10 seconds is sufficient for this case)
- Stop Playback
- Wait 30 seconds
- Settings - Server - Troubleshooting - Download Logs
- Attach the ZIP it presents you in the new thread.