My Music/TV Shows/Movies Aren't Showing Up

Plex Media Server Desktops & Laptops
61

[quote name=‘playstation87’ date=‘05 September 2010 - 04:39 PM’ timestamp=‘1283726381’ post=‘101948’]



I'm having the same problem (why, Chuck, why?!). I tried your suggested fix of deleting the episode title from the filename and refreshing, and it worked perfectly.

However, when I renamed the file back to its original format, Plex lost it again after the automatic library update.

Are there any other possible workarounds for the SAMPLEr issue?
62


that is so funny, I was just coming to report a problem with the same filename. I also eventually figured out that it was the use of the word "sampler" that was causing the scanner to skip it.
63

I hope this is the correct thread,



I have a problem with the TV Show “Touching Evil” (folder name and TheTVDB name is “Touching Evil”).



It gets scanned in Media Manager as “Touching Evil (UK)”.



If I try and Fix incorrect match, I can’t select the non-UK version.



Search doesn’t work either. With and without “Year” filled.



Renaming the folder to include the Year doesn’t help.



Searching for the show ID doesn’t work either.



/HD/Series/Touching Evil/Season 1/Touching Evil 2004 S01E01-E02 720p HDTV DD2.0 x264-CtrlHD.mkv


Any ideas?
64


OK, fine, no answer to my question, I suppose my stuff is stacked, now how do I access stacked DVDs?

And please pay attention to my shows stacking result, this is wrong, they are not the same shows!
65

With "Big.Fish_BD.Rip_French_720p_x264_AC3.mkv, the scanner return to the metadata agent “Big Fish Rip French”. Rip French should’nt be in the name.

66

I’m seeing other people having problems with “Chuck” and I’m well aware of the “Sampler” problem, which I solved with a simple edit of the file name.

However Plex doesn’t seem to recognise my Chuck episodes. All other TV Shows were scanned perfectly, only Chuck seems to be problematic.



This is a snippet from the log file. Hopefully you people can help me with this.



<br />
Sep 09, 2010 23:59:47 [0xa0aea500] DEBUG - Looking for path match for [/Volumes/Mac Pro Data/TV-Shows/Chuck/Season 1/S01E01 - Chuck versus the Intersect.mkv]<br />
Sep 09, 2010 23:59:47 [0xa0aea500] DEBUG - Path matched, we're reusing media item 270<br />
Sep 09, 2010 23:59:47 [0xa0aea500] DEBUG -       * Scanning Chuck Season 1 Episode 2<br />
Sep 09, 2010 23:59:47 [0xa0aea500] DEBUG - Looking for path match for [/Volumes/Mac Pro Data/TV-Shows/Chuck/Season 1/S01E02 - Chuck versus the Helicopter.mkv]<br />
Sep 09, 2010 23:59:47 [0xa0aea500] DEBUG - Path matched, we're reusing media item 271<br />
Sep 09, 2010 23:59:47 [0xa0aea500] DEBUG - Queuing up item 271 for more analysis, looks like the analysis never happened.<br />
Sep 09, 2010 23:59:47 [0xa0aea500] DEBUG - Turbo analysis on modified item 271 [/Volumes/Mac Pro Data/TV-Shows/Chuck/Season 1/S01E02 - Chuck versus the Helicopter.mkv]<br />
Sep 09, 2010 23:59:47 [0xa0aea500] DEBUG - Updating media item 271, size=1626225761, metadata_item_id=288<br />
Sep 09, 2010 23:59:47 [0xa0aea500] DEBUG - Updating part with ID=271 [/Volumes/Mac Pro Data/TV-Shows/Chuck/Season 1/S01E02 - Chuck versus the Helicopter.mkv]<br />
Sep 09, 2010 23:59:47 [0xa0aea500] DEBUG -       * Scanning Chuck Season 1 Episode 3<br />
67

Of my 88 TV shows, only 28 are recognized and scanned… I’ve tried everything to make sure the problem was not special characters or anything like that, but no matter what I’ve tried, it hasn’t scanned a single show but these:



30 Rock

Burn Notice

Community

Entourage

FlashForward

Futurama

Heroes

How I Met Your Mother

It’s Always Sunny In Philadelphia

Klovn

Las Vegas

Lost

Modern Family

My Name Is Earl

Prison Break

Rescue Me

Scrubs

Seinfeld

South Park

Stargate Universe

The 4400

The Adventures of Young Indiana Jones

The Mentalist

The Office (UK) (except it picks it up as “The Office (US)”)

The Sopranos

The Unusuals

Two And A Half Men



I’ve attached the 3 logs I could find (after a full removal/re-install of Plex and another scan - so they should be rather clean), but since the system wouldn’t let me upload .log-files, I added .txt to the file names…



My file structure might not be perfect, but it has worked before, and the 28 shows that do work, all are under the same structure as the ones that don’t…



MacMini.local (server) -> TV (harddrive attached through USB) -> TV (folder) -> 30 Rock -> Season 3 -> 0310 - Generalissimo.avi



Let me know if you want me to test anything out, and thanks for working hard on making my TV worth every penny I spent on it!





— Wendelboe



[Edit: Removed babble]

[Add: Oh, and by the way, there’s been no problems with movies]

[Add: Oh yeah, and it shouldn’t be a problem with my OSX account, as I’ve tried on both my Mini and my MacBook with the exact same results]

68


I've also just realized that the 28 shows scanned, only have very few episodes.. ~1 per season, it seems..
69

Hi Elan,



I am having difficulties with the TV-show “White Collar”. I have season one, and this is located in a folder called “/Volumes/Film/TV Serier/White Collar/Season 1/White Collar - s01eXX - YY”.



XX is the 2-digit episode #, and YY is the episode name.



I have pointed out the folder “TV serier” as the folder for TV shows.



Earlier in the week the series was recognized, but since the last update it just refuses to do so. I have tried to do the “fix incorrect match” without result. Even doing a search for “White Collar” returns only one result “White Collar Blue (2002)”.



No problems so far with my other 10 TV-shows.



Any ideas?

70


I'd suggest looking at the naming convention for TV shows in the wiki.

try changing this:

[/size]

into this:

30 Rock → Season 3 → 30 Rock - S03E10 - Generalissimo.avi

**

**

I bet it’ll be scanned into your library correctly.

71


Seems you were right.. Hmm.. Guess I know what I'll be doing tonight.. Let's see 88 shows.. Approximately 4 seasons per show.. Maybe 15 episodes per season.. 5,280 shows need renaming (Thank God for Name Munger!) - I'm so glad I decided to create my own naming convention, back when I began building the library!!

Well.. Thanks, nerpissad..! It's not your fault I'm an idiot..

NOTE: This did *not* solve my problem with 60 shows not being scanned..
72

for the life of me i cant get the uk version of the office to appear, they used to work perfectly before, ive tried removing them from the system, scanning then re scanning holding shift. ive made the amercian office The Office The Amercian Workplace and ive added (uk) and .uk in all the file names, so it now looks like:

television/The Office (uk)/season 1/The Office.uk.01x01.avi



and it still wont show. ive attached the log files and hoping someone can show me the error of my ways



thanks



plex_log.zip (273 KB)

73

I installed Plex 9 and altough the scanner finds the TVShows, it will find NO movies at all…



Media scanner log says (one entry):





Sep 10, 2010 21:30:20 [0xa05a7500] DEBUG - Issuing search query: http://localhost:32400/system/agents/search?mediaType=1&id=1907&identifier=com.plexapp.agents.imdb&duration=10629000&filename=%252FVolumes%252FMedia%252FMovies%252Fthe%252Egodfather%252E1972%252E720p%252Ebluray%252Ex264-adhd%252Emkv&lang=en&openSubtitlesHash=5dbe71ec323bdb86&plexHash=5f58a1d949643aef60332ad80557d143bb2c2ffc&name=The%20Godfather&source=bluray&year=1972<br />
Sep 10, 2010 21:30:20 [0xa05a7500] WARN - No matches for search.



No matches for ALL movies.

What am I doing wrong here?
74

iMDB scanner is still disabled, I think?



“Down for maintenance” - twitter said that they hoped it would be online again “sometime tomorrow”.

75



A strange coincidence: The Tv Show "Extras" does not show up on my media Manager!
76


Just an update,

"Touching Evil" is fixed now.

When selecting "Fix incorrect match", you can now choose it from the search results (the non-UK version).

I haven't changed anything, so I guess that someone made a change to TheTVDB scanner.

Thank you, whoever you are! :)
77

I feel like such an idiot…! Taking nerpissad’s advice made it recognize 87 of the 88 shows, and I’m sure the last one will work as soon as I go through it on TheTVDB… Sorry if I’ve wasted anyone’s time!

78

I have around 300 movies in my collection and most have been properly scanned. I added three more movies today ( 9, The lovely bones and Green Zone ). I posted in an earlier e-mail that these are not being recognized. I posted the logs as well.



Out of curiosity I tried to fix incorrect match on a movie I knew was already scanned ( 12 rounds ). It could also now not find a match for this movie. Logs below: I am wondering if something else is not working now. Any thoughts, since 12 rounds was previously matched and found.



Thanks



Sep 10, 2010 17:33:34 [0xa0685500] DEBUG - Issuing search query: http://localhost:32400/system/agents/search?mediaType=1&id=2&identifier=com.plexapp.agents.imdb&duration=6578000&filename=%2FVolumes%2FDrobo%2FMovies%2FFeature%20Films%2F12%20Rounds%2Em4v&lang=en&openSubtitlesHash=d644c28bb514f48e&plexHash=77069ab7943a1acefd53ed4a30a71b18124a510b&name=12%20Rounds

Sep 10, 2010 17:33:34 [0xb1252000] DEBUG - Request: GET /system/agents/search?mediaType=1&id=2&identifier=com.plexapp.agents.imdb&duration=6578000&filename=%252FVolumes%252FDrobo%252FMovies%252FFeature%2520Films%252F12%2520Rounds%252Em4v&lang=en&openSubtitlesHash=d644c28bb514f48e&plexHash=77069ab7943a1acefd53ed4a30a71b18124a510b&name=12%20Rounds [::1]

Sep 10, 2010 17:33:34 [0xb1252000] DEBUG - * mediaType => 1

Sep 10, 2010 17:33:34 [0xb1252000] DEBUG - * id => 2

Sep 10, 2010 17:33:34 [0xb1252000] DEBUG - * identifier => com.plexapp.agents.imdb

Sep 10, 2010 17:33:34 [0xb1252000] DEBUG - * duration => 6578000

Sep 10, 2010 17:33:34 [0xb1252000] DEBUG - * filename => %2FVolumes%2FDrobo%2FMovies%2FFeature%20Films%2F12%20Rounds%2Em4v

Sep 10, 2010 17:33:34 [0xb1252000] DEBUG - * lang => en

Sep 10, 2010 17:33:34 [0xb1252000] DEBUG - * openSubtitlesHash => d644c28bb514f48e

Sep 10, 2010 17:33:34 [0xb1252000] DEBUG - * plexHash => 77069ab7943a1acefd53ed4a30a71b18124a510b

Sep 10, 2010 17:33:34 [0xb1252000] DEBUG - * name => 12 Rounds

Sep 10, 2010 17:33:34 [0xb1252000] DEBUG - [com.plexapp.system] Sending command over HTTP: /system/agents/search?mediaType=1&id=2&identifier=com.plexapp.agents.imdb&duration=6578000&filename=%252FVolumes%252FDrobo%252FMovies%252FFeature%2520Films%252F12%2520Rounds%252Em4v&lang=en&openSubtitlesHash=d644c28bb514f48e&plexHash=77069ab7943a1acefd53ed4a30a71b18124a510b&name=12%20Rounds

Sep 10, 2010 17:33:34 [0xb0d4d000] DEBUG - Request: GET /:/plugins [::ffff:127.0.0.1]

Sep 10, 2010 17:33:34 [0xb0d4d000] DEBUG - It took 0.000068 sec to serialize a list with 23 elements.

Sep 10, 2010 17:33:34 [0xb0d4d000] DEBUG - Request: GET /:/plugins/com.plexapp.agents.imdb/messaging/function/X0FnZW50S2l0OlNlYXJjaA__/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoyCmRpY3QKZGljdAozCnMyCmVuczQKbGFuZ3M1Ck1vdmllczEwCm1lZGlhX3R5cGVyMQpzNgprd2FyZ3M2CnMxNgpkNjQ0YzI4YmI1MTRmNDhlczE3Cm9wZW5TdWJ0aXRsZXNIYXNoczkKMTIgUm91bmRzczQKbmFtZXM2NQolMkZWb2x1bWVzJTJGRHJvYm8lMkZNb3ZpZXMlMkZGZWF0dXJlJTIwRmlsbXMlMkYxMiUyMFJvdW5kcyUyRW00dnM4CmZpbGVuYW1lczQwCjc3MDY5YWI3OTQzYTFhY2VmZDUzZWQ0YTMwYTcxYjE4MTI0YTUxMGJzOApwbGV4SGFzaHM3CjY1NzgwMDBzOApkdXJhdGlvbnMxCjJzMgppZHIwCg__ [::ffff:127.0.0.1]

Sep 10, 2010 17:33:34 [0xb0d4d000] DEBUG - Plug-in com.plexapp.agents.imdb has been used 2535 times.

Sep 10, 2010 17:33:34 [0xb0d4d000] DEBUG - [com.plexapp.agents.imdb] Sending command over HTTP: /:/plugins/com.plexapp.agents.imdb/messaging/function/X0FnZW50S2l0OlNlYXJjaA__/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoyCmRpY3QKZGljdAozCnMyCmVuczQKbGFuZ3M1Ck1vdmllczEwCm1lZGlhX3R5cGVyMQpzNgprd2FyZ3M2CnMxNgpkNjQ0YzI4YmI1MTRmNDhlczE3Cm9wZW5TdWJ0aXRsZXNIYXNoczkKMTIgUm91bmRzczQKbmFtZXM2NQolMkZWb2x1bWVzJTJGRHJvYm8lMkZNb3ZpZXMlMkZGZWF0dXJlJTIwRmlsbXMlMkYxMiUyMFJvdW5kcyUyRW00dnM4CmZpbGVuYW1lczQwCjc3MDY5YWI3OTQzYTFhY2VmZDUzZWQ0YTMwYTcxYjE4MTI0YTUxMGJzOApwbGV4SGFzaHM3CjY1NzgwMDBzOApkdXJhdGlvbnMxCjJzMgppZHIwCg__

Sep 10, 2010 17:33:34 [0xb0d4d000] DEBUG - [com.plexapp.agents.imdb] HTTP reply status 200, with 320 bytes of content.

Sep 10, 2010 17:33:34 [0xb0d4d000] DEBUG - [com.plexapp.agents.imdb] Completed command GET /:/plugins/com.plexapp.agents.imdb/messaging/function/X0FnZW50S2l0OlNlYXJjaA__/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoyCmRpY3QKZGljdAozCnMyCmVuczQKbGFuZ3M1Ck1vdmllczEwCm1lZGlhX3R5cGVyMQpzNgprd2FyZ3M2CnMxNgpkNjQ0YzI4YmI1MTRmNDhlczE3Cm9wZW5TdWJ0aXRsZXNIYXNoczkKMTIgUm91bmRzczQKbmFtZXM2NQolMkZWb2x1bWVzJTJGRHJvYm8lMkZNb3ZpZXMlMkZGZWF0dXJlJTIwRmlsbXMlMkYxMiUyMFJvdW5kcyUyRW00dnM4CmZpbGVuYW1lczQwCjc3MDY5YWI3OTQzYTFhY2VmZDUzZWQ0YTMwYTcxYjE4MTI0YTUxMGJzOApwbGV4SGFzaHM3CjY1NzgwMDBzOApkdXJhdGlvbnMxCjJzMgppZHIwCg__ in 0.000669 seconds.

Sep 10, 2010 17:33:34 [0xb1252000] DEBUG - [com.plexapp.system] HTTP reply status 200, with 130 bytes of content.

Sep 10, 2010 17:33:34 [0xb1252000] DEBUG - [com.plexapp.system] Completed command GET /system/agents/search?mediaType=1&id=2&identifier=com.plexapp.agents.imdb&duration=6578000&filename=%252FVolumes%252FDrobo%252FMovies%252FFeature%2520Films%252F12%2520Rounds%252Em4v&lang=en&openSubtitlesHash=d644c28bb514f48e&plexHash=77069ab7943a1acefd53ed4a30a71b18124a510b&name=12%20Rounds in 0.002421 seconds.

Sep 10, 2010 17:33:34 [0xa0685500] WARN - No matches for search.

79

IMDB agent is probably still disabled:

80

Hiya



I have a problem with double episodes, only the first episode is being scanned. Anyone else having the same problem?.