Thanks Bryan. I’ve also followed rsava’s lead which works well…
Thanks for the feedback, but I don’t think that is my issue. All my media is encoded the exact same way, yet some play and some do not. Now that I reinstalled Plex, some of the media that previously used to fail, now plays. I did not change the media files at all.
@bryananderson said:
Thanks for the feedback, but I don’t think that is my issue. All my media is encoded the exact same way, yet some play and some do not. Now that I reinstalled Plex, some of the media that previously used to fail, now plays. I did not change the media files at all.
How many movies did you dump over at once, initially?
Just under 1500 :-j
Yesh, someone else had issues with the PWP and they had added a bunch of movies all at once also.
I wonder if Plex is trying to add so much and it is writing bad data to the database and that is why you got those weird errors like
Jul 11, 2016 23:52:33 [0xaeced400] ERROR - Error seeking in file to offset 3016949760 - 0
and the slowness in the DB queries. Although I think theirs was music.
@rsava said:
Yesh, someone else had issues with the PWP and they had added a bunch of movies all at once also.
I wonder if Plex is trying to add so much and it is writing bad data to the database and that is why you got those weird errors likeJul 11, 2016 23:52:33 [0xaeced400] ERROR - Error seeking in file to offset 3016949760 - 0
and the slowness in the DB queries. Although I think theirs was music.
Seems like this might have been what happened. I have been adding about 200 movies at a time, then letting Plex analyze them. Everything has worked thus far, although i still see the “Error seeking in file offset” in the log files. Still have a long way to go and a lot more clients to validate, but seems like things are looking up. 
That was me, once I gave it less than no music it was fine. It bugged out a couple of times but I just selected all the movies that hadn’t matched and hit refresh. I am having luck by disabling the 2.4Ghz and going only 5Ghz. Now if I can only figure out how to manually update to server version, a new one popped up tonight and it wasn’t a phantom.
Unpacked and installed at 10 am. Repacked and returned to Amazon at noon. Buggy. Slow. Cannot play most of my media. And I am certainly not going to convert 2 TB of media in the vain hopes this thing can play it.
@caruso81@gmail.com said:
Unpacked and installed at 10 am. Repacked and returned to Amazon at noon. Buggy. Slow. Cannot play most of my media. And I am certainly not going to convert 2 TB of media in the vain hopes this thing can play it.
Two things -
1 - Did you not read about the drive before you ordered it? It is clearly stated that it will not transcode, media has to be in a format that can be played by your streaming device.
2 - What a shame you didn’t give it a chance. I am currently sitting in a hotel room using my drive to stream to a Roku stick that I just bought today (the FireStick I brought with me would not work properly, could not even load the Plex app correctly). I have watched 3 movies and 7 tv shows so far on this trip, It is a good little device for what it is supposed to be.
I finally have everything working. I had to copy over no more than 200 movies at a time and did not leave auto-detect scanning on (periodic option worked better). Optimized my DB and now it seems to be running well. So there is still a PMS bug for this platform when it comes to scanning large libraries. I have blown away and rebuilt my PMS library multiple times on Mac OS and Windows with zero issues.
@bryananderson said:
I finally have everything working. I had to copy over no more than 200 movies at a time and did not leave auto-detect scanning on (periodic option worked better). Optimized my DB and now it seems to be running well. So there is still a PMS bug for this platform when it comes to scanning large libraries. I have blown away and rebuilt my PMS library multiple times on Mac OS and Windows with zero issues.
I don’t know if it’s a bug vs. a processor issue. When I finally left it alone it ended up getting my whole library, but it took 2-3 days.
The first time I loaded my library I just copied everything over via USB, then let Plex crunch it for 2 days until the scanner finally stopped running. I ended up with tons of unplayable movies. Not really sure why it was broken, the seeking error I was getting seems to occur on playable movies as well.
I’ve managed to fix things by optimising all files to 4Mbps/720P on my Windows PC using the browser Plex, then copying/moving them to the WD using USB…
@austar123 said:
I’ve managed to fix things by optimising all files to 4Mbps/720P on my Windows PC using the browser Plex, then copying/moving them to the WD using USB…
Those were the same settings I used.
@jmail1 said:
@austar123 said:
I’ve managed to fix things by optimising all files to 4Mbps/720P on my Windows PC using the browser Plex, then copying/moving them to the WD using USB…Those were the same settings I used.
Did you optimize them to a folder on the PC and then manually copy them to the WD drive? Or did you optimize your library with a target of a folder on the WD drive? I am in the process of optimizing to a target of a folder on the WD drive but will cancel it and do it the other way if that is the way to get it working.
TIA
Yes, optimized on PC, then connected WD via USB and dragged them to appropriate folder.
New Release - My Passport Wireless Pro Firmware Version 1.01.11 (7/25/2016)
Not sure if this helped but after I copied over all my files, I was having many issues such as not being able to reach the Plex site. I decided to do a system restore, which prompted me to install Plex. After it installed, it maintained all my previous library settings and things have been awesome since. Thought I would share in case others were pulling their hair trying to get this to work.
I have had pretty good luck with the latest firmware/Plex update. I still get timeouts once in a while, but normally that is because Plex keeps reverting my settings to auto detect updates instead of run periodic updates to my library. I have found the hardware just can’t keep up if it’s doing auto detect library updates and streaming. I think the latest version of Plex has fixed the issue where auto detect updates kept getting re-enabled. I will check on it and a couple days and see if it’s still disabled.
I wonder if anyone can help me, bought the TtB Wireless pro over the weekend, added a load of movies to it and took the drive out of the house.
We have a mac mini running our home plex server, and it has managed users for the kids, so they don’t watch films above a PG. Problem being, i can’t get past the managed users screen without the internet?
The kids iPads do not have internet in the car, so can’t get passed their login screens to access the drive with the mobile plex server on.
Anyone come across this issue before?
