My Windows 10 Machine Lost the Preferences.xml configuration

Plex Media Server Desktops & Laptops
1

Server Version#: 1.23.2.4600
Player Version#: 4.57.4

Last week, my Plex Media Server service on my machine stopped, and restarted itself. When Plex started back up my Nginx webserver was unable to connect to the Plex Server, so I logged into the Plex Server via RDP and browsed locally, this showed the Quick Start menu that typically shows when you first setup Plex Media Server.

So, I completed the Quick Start menu and shared the server to everyone who had access to the now, non-working server name in Plex Server Shares.

Now to my question:
Is there any way to get the Information needed to use the old server machine number / identifier. Anything besides restoring from a backup of the Preferences.xml file, which I do not have.

2

Can I please get some assistance?

3

If this is a windows server, it doesn’t actually use the Preferences.xml yet.

See Notice: Users running the Windows version of Plex Media Server for details about the procedure of revitalizing your old server token.

I will send you the ID of your old server per PM.

1 Like
4

My users are now receiving the following when attempting to access the recovered server:

image
image927Ă—539 48.2 KB

I am able to stream from it no problem, just anyone else cannot.

The Server is shared with the user still:

image
image987Ă—123 19.7 KB

5

Does it help if you temporarily revoke the access permission and reinstate it afterwards?

6

No I tried to take it away and reinstate it. It doesn’t make any change :frowning:

7

Is there nothing I can do then?

8

I have escalated this to a backend technician.

10

Is there any indicator of how long it will take to fix from the backend technicians side?

11

Hi @OttoKerner, I am just checking in. I am about to just wipe and reload the server. It would be painful for me as I have not rebuilt it since I got started with Plex many years ago.

12

Some certificates were reset for your server and your sharees.
Could you stop and restart both the server and then all of the clients?

14

I tried the requested action and there was no change, it still says this:
image

15

This appears for you or for your shared users? Or both?

Could you please send me the name of the affected server per PM, since you appear to have several.

16

This appears for the users, and the server is Dedicated Server

17

It appears you have some proxy or http-rewriterule in place on that server. Can you remove that?

18

Sure I will test with that later when I get home. Thank you for the assistance!!

19

It did not work, I tried accessing the server directly locally (http://192.168.1.2:32400/web) and changing to another user, it still is showing the error.

I rebuilt my Plex server to now utilize Ubuntu 21.04.

Instantly the other users were able to access the new server without an issue. Same IP Address, Same NGINX Configuration, same everything but the Plex Server itself.

I used this tool to add all the users to the Plex Shares:
JBOPS/plex_api_share.py at master · blacktwin/JBOPS (github.com)

20

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.