So I updated today like I normally do (via plex web remotely) but I noticed PMS did not come back up on its own like it normally does. So I checked my machine remotely, tried to download the new PMS manually and install, but every time I launch PMS it crashes immediately…HELP!
(Mac OSX 10.8)
Last few logs attached…
Shew…managed to go back to the previous version (1.002260) and all is running well again…
Where did you download the previous version?
Could you also provide plex media server none crash logs
@DreamStatic said:
Where did you download the previous version?
I downloaded the non-plex pass version…
@Night said:
Could you also provide plex media server none crash logs
Where do I get those? Are they different from what I attached previously?
For Mac
~/Library/Logs/Plex Media Server/
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
Well crap, it looks like they all got overwritten when I went back to the previous version…
I would download from the website, stop the Plex server, then run the update manually. If it crashes again, you’ll have the logs.
Please provide full current logs so we can see what happens. Attaching everything in a zip file is perfectly acceptable.
Thank you.
OK when I get some down time this weekend I will do the update again…
1.0.1.2396-c094d0d also crashes on startup on my Mac Mini with Mac OS X 10.8.5.
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception ‘NSInvalidArgumentException’, reason: ‘-[NSProcessInfo operatingSystemVersion]: unrecognized selector sent to instance 0x7f831a802f20’
abort() called
terminate called throwing an exception
I’ve attached the only log file in ~/Library/Logs/Plex Media Server/ and the .crash log file.
Thanks for them. I have forwarded this to the folks who are familiar with macs. I am a Linux guy
hey guys , thanks for the reports and logs. the server guys are looking into it
Any help on this one? I’m getting the exact same error message in my logs. Same thing, updated as normal from Plex Pass channel and now PMS crashes immediately on startup. Exact same log entry, also running Mac OSX 10.8.5.
Attaching Crash file.
Process: Plex Media Server [321]
Path: /Applications/Plex Media Server.app/Contents/MacOS/Plex Media Server
Identifier: com.plexapp.plexmediaserver
Version: 1.0.1 (1.0.1.2396)
Code Type: X86-64 (Native)
Parent Process: launchd [162]
User ID: 501
Date/Time: 2016-07-17 01:38:47.367 +1200
OS Version: Mac OS X 10.8.5 (12F2560)
Report Version: 10
Interval Since Last Report: 26644735 sec
Crashes Since Last Report: 1257
Per-App Interval Since Last Report: 20 sec
Per-App Crashes Since Last Report: 6
Anonymous UUID: 0BA77331-D4E6-6313-3F9E-1944E38D553D
Crashed Thread: 10
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception ‘NSInvalidArgumentException’, reason: ‘-[NSProcessInfo operatingSystemVersion]: unrecognized selector sent to instance 0x7faca244d320’
abort() called
terminate called throwing an exception
Same here: Attached is report to Apple.
From Console:
7/16/16 9:10:13.559 AM Plex Media Server[471]: objc[471]: Object 0x7ff73304a410 of class __NSCFString autoreleased with no pool in place - just leaking - break on objc_autoreleaseNoPool() to debug
7/16/16 9:10:13.561 AM Plex Media Server[471]: -[NSProcessInfo operatingSystemVersion]: unrecognized selector sent to instance 0x7ff733002e50
7/16/16 9:10:13.578 AM Plex Media Server[471]: An uncaught exception was raised
7/16/16 9:10:13.579 AM Plex Media Server[471]: -[NSProcessInfo operatingSystemVersion]: unrecognized selector sent to instance 0x7ff733002e50
7/16/16 9:10:13.593 AM Plex Media Server[471]: (
0 CoreFoundation 0x00007fff87f49b06 _exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8d9723f0 objc_exception_throw + 43
2 CoreFoundation 0x00007fff87fe040a -[NSObject(NSObject) doesNotRecognizeSelector:] + 186
3 CoreFoundation 0x00007fff87f3802e forwarding + 414
4 CoreFoundation 0x00007fff87f7ddad forwarding_prep_1 + 237
5 Plex Media Server 0x000000010fe625a8 _Z19COCOA_GetOSXVersionv + 56
6 Plex Media Server 0x000000010fe90107 _Z25GetMachinePlatformVersionv + 39
7 Plex Media Server 0x000000010fe91c3c _Z14PrintOSVersionv + 60
8 Plex Media Server 0x000000010fe66a95 _Z14PrintLogHeaderv + 197
9 Plex Media Server 0x000000010ff08cd6 _ZN3Log6rotateEv + 310
10 Plex Media Server 0x000000010ff069e8 _ZN3Log12outputWorkerEv + 24
11 libboost_thread.dylib 0x0000000112810d75 _ZN5boost12_GLOBAL__N_112thread_proxyEPv + 53
12 libsystem_c.dylib 0x00007fff8e7fe772 _pthread_start + 327
13 libsystem_c.dylib 0x00007fff8e7eb1a1 thread_start + 13
)
7/16/16 9:10:13.595 AM Plex Media Server[471]: *** Terminating app due to uncaught exception ‘NSInvalidArgumentException’, reason: ‘-[NSProcessInfo operatingSystemVersion]: unrecognized selector sent to instance 0x7ff733002e50’
*** First throw call stack:
(
0 CoreFoundation 0x00007fff87f49b06 _exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8d9723f0 objc_exception_throw + 43
2 CoreFoundation 0x00007fff87fe040a -[NSObject(NSObject) doesNotRecognizeSelector:] + 186
3 CoreFoundation 0x00007fff87f3802e forwarding + 414
4 CoreFoundation 0x00007fff87f7ddad forwarding_prep_1 + 237
5 Plex Media Server 0x000000010fe625a8 _Z19COCOA_GetOSXVersionv + 56
6 Plex Media Server 0x000000010fe90107 _Z25GetMachinePlatformVersionv + 39
7 Plex Media Server 0x000000010fe91c3c _Z14PrintOSVersionv + 60
8 Plex Media Server 0x000000010fe66a95 _Z14PrintLogHeaderv + 197
9 Plex Media Server 0x000000010ff08cd6 _ZN3Log6rotateEv + 310
10 Plex Media Server 0x000000010ff069e8 _ZN3Log12outputWorkerEv + 24
11 libboost_thread.dylib 0x0000000112810d75 _ZN5boost12_GLOBAL__N_112thread_proxyEPv + 53
12 libsystem_c.dylib 0x00007fff8e7fe772 _pthread_start + 327
13 libsystem_c.dylib 0x00007fff8e7eb1a1 thread_start + 13
)
7/16/16 9:10:15.736 AM ReportCrash[472]: Saved crash report for Plex Media Server[471] version 1.0.1 (1.0.1.2396) to /Users/MARIOS/Library/Logs/DiagnosticReports/Plex Media Server_2016-07-16-091015_Movies.crash
Thanks to all for the information. It’s been of great help.
The cause has been found and they’re working on the fix. I can’t speak to how easy or soon it will be out as I’m not in the development loop but did get word back they were able to track it down with the help of everyone here.
Greatly appreciated all!
Thanks to the devs , 1.0.2 is out and fixes the issue. It’s working nicely on my Mini/10.8.5
