No matter what I do, I can’t seem to get episode information for the series Scarpetta (2026). While the series looked to be matched correctly, I tried both Fix Match as well as Unmatch and Match, forcing the search to use tmdb-240740.
Looking at TMDB, it appears both the TVDB and IMDB IDs are correct. And, TVDB also links correctly to both TMDB and IMDB.
I’ve attached an abbreviated version of the series metadata [I removed the OnDeck, Extras, and Related blocks]; it looks like there’s an obsolete TVDB guid tag <Guid id="tvdb://430868"/>
Can this please be fixed w/in the Plex TV Series scanner?
413374.txt (9.2 KB)
I think this is one of those shows where plex has two TVDB Guids listed and its trying to use the wrong one if you have TVDB episode ordering.
Until its fixed on the back end, you will need to use TMDB episode ordering.
Seemed to fill everything in fine here without needing to edit anything:
Probably because your library default ordering is set to TMDB. If it’s set as tvdb, it won’t pull the episode data, so you have to change it at the show level advanced settings to TMDB and refresh metadata.
The duplicate GUID has been reported: Scarpetta - duplicate tvdb ids .
thx for the link re: duplicate guid @veeejay; i’ll monitor that topic. this is something i could try to work around, but plex needs to clean up its cache. users can’t be expected to work around stale data
Yah, I agree. Same issue exists for DTF St Louis, and Spartacus House of Ashur, among others I’m sure. I’ve seen threads about them, just can’t recall specifics.
Basically the metadata was created on TVDB for those shows and Plex picked up the show GUID, then a little later, TVDB changed the show ID and Plex picked up the new GUID. Trouble is Plex still retains the the old GUID and since Plex uses the GUIDs in a sorted order, it still tries to use the old GUID that points to a non-existent show. It is really frustrating.
Sadly, this is something that can likely be fixed automatically. It appears obsolete TVDB IDs aren’t re-used; meaning all it would take is a regular verification of stored TVDB IDs [especially if there are multiple of them for a series]. Any ID that doesn’t come back with series info can safely be discarded.
