No response from Plex Devs!?

General Discussions
41

There use to be a sticky that mentioned something like that, but that was replaced with our community guidelines which you can see at the top of the page. There isn’t anything specific about how to bump for help. I’ll check with those in charge and see if adding that info there may be useful.

And yeah, the . in my username prevents me from getting pinged. You need to use "s to ping someone with a . in their name. @"user.name" will work.

42

@“MovieFan.Plex” said:

Thanks for the answer! :slight_smile:

Also, holy heck, the guidelines contain instructions on how to report bugs. I expected those to contain guidance on how to behave, not on how to get help. Sorry, but that’s quite misplaced in there and very low on the discoverability scale. Maybe you could ask them to move it someplace more obvious? It also looks like it is just a copy from a post in the bug report forums, as it doesn’t actually say where to post bugs, merely how.

I think in general Plex needs to review how users are informed on how to report issues. Since right now unless you get very lucky, it looks like a complete wild west where you don’t even want bug reports.

43

@“MovieFan.Plex” said:
[…] if you are not getting an answer in a thread and want to invoke your “Plex Pass”, post a message in the Plex Pass forums and say something along the lines of “Can I get some help with this other thread I posted?” with a link.

In that case, I would really appreciate some help with my issue about some (seemingly random) music albums being ignored by Plex, described here.

Any tips would be appreciated :slight_smile:

44

  1. Do the proceeds of buying Plex accessories got to Plex? If, so I will be happy to buy a bunch just to help out. Stocking stuffers for the people that I love :slight_smile:

  2. In a very short period of time (around a year) Plex exploded across multiple platforms. The list is insanely large and therefore the resources that Plex has to support them has thinned. I totally get it on spreading your wings and I would probably do the same thing but, one a bit slower with more focus on quality, or two, hire more devs to support the increase of such platforms so as to maintain quality.

  3. Plex Pass does have benefits beyond just getting the latest and greatest. Back in the day that was the case, you got early access to new features and you still do. However, Plex has evolved in this area as most people were willing to wait than pay for a Plex Pass. So Plex started to offer Plex Pass only features, the first being Camera Upload. Today there are about 13 extra features that only Plex Pass members get. This was a smart move on their part and I would have done the same thing.

  4. I do feel that recently help from the devs has been limited. There are two major functions missing in Plex. The ability to sync play list and controlling the volume of a remote player. If you offer a function such as syncing for offline enjoyment that should include the play list that you create. Seems a bit ridiculous that you spend all that time creating your awesome playlist only to find out it is going to eat away at your data plan. The inability to control the volume of a remote player is also in the same category of ridiculousness. Volume is never going to be just right, it is either going to be too loud or not loud enough, but there is now way to control the volume, especially if you have a Rasberry Pi for an example.

45

1 - I’m sure Plex gets something. If not, just getting the Plex name out there is also appreciated.
2 - We have different teams for the different platforms so adding a new platform doesn’t take away from the other teams.
3 - Glad you enjoy the features.
4 - You can sync playlists in the iOS and Android apps. It’s not yet available for the Windows App but we hope to get it there too.

46
  1. Fair enough. As long as it benefits Plex in some way.
  2. Just going to leave this one for now. :slight_smile:
  3. Yes, I am buuuuut would love to see a voting system of some kind in place to elect feature that the end user community would like. I know that there is a kind of feedback but it needs to be more structured. Find the 10 most want features that users talk about and then vote, the top three get implemented. Not say this is the magic formula but you get the idea.
  4. Yes, yes, yes, PLEEEEEEASE. I feel that the Windows Mobile platform does not get fair shake and not just by Plex. The old Windows Phone OS (prior to Windows 10) sucked and for MSFT it was purely bad timing on their part and most devs did not want to waste time code for a platform that did not seem to be going anywhere. I totally get it and I would probably do the same thing. Now with premium hardware (e.g. 950 XL) and the new Windows 10 Mobile these phone seriously rock. I am seeing more and more code coming out from major players on the Windows Phone, such as PRTG, Ecobee, Bank of America, Insteon, Co-Pilot, Fitbit, HP, USPS, Roku, Netflix, Starbucks, just tot name a few. Ok more than just a few.
47

You do know there is a feature request forum where votes on features are tallied by the number of “likes” a feature request gets?

Of course there is a debate as to how much attention the feature requests actually get and how much impact they have on Plex’s decisions regarding features.

Personally I do not believe that Plex actually uses anything other than what Plex wants to determine what features get added.

Plex does what Plex wants and not any more or less and users have very little impact on what features move to the front of the pack. But you never know. A user might suggest a feature that Plex has not thought of and Plex might implement it because Plex thinks it is a good idea or because it fits in Plex’s road map. Plex does not do what Plex does not want to do no matter how good the idea is.