Not enough cpu for conversion of this item after plex update

General Discussions
1

After 1.5.5.3634 update, I’m getting not enough CPU for conversion of this item. I’m getting this error for just about every video I try to play.

The server has more then enough CPU power. 8 cores running at 3.2 Ghz with over a 100gb of ram.

2

Someone please provide some kind of answer. I just started having the same problem!

3

No way to help either of you without more information. XML of the file in question and logs so we can figure out why the transcoding was needed.

Help us to help you,
Carlo

4

Same problem here. Server has more than enough capacity. Usually plays the file at Original quality with no transcoding. Suddenly refuses to even let me load the file to choose the quality…

1 Like
5

I’m getting the same error message for ANYTHING I try to play. Even stuff i played successfully just a few hours ago. It seems maybe there might have been some kind of bug in the android update? I’ve tried uninstalling/reinstalling to no avail.

6

Same here. “Not enough CPU for conversion of this item. Neither direct play nor conversion is available.” Shared server with friend, viewed via Sharp Roku TV.

7

Likewise, seeing this issue on Plex Media Server v1.8.3.4235 for at least one piece of content. I’ve pasted some of the trimmed XML for it below. What’s interesting to me is that the media won’t play, however it shows up under the ‘now playing’ tab as an active ‘Direct Play’ stream-- even though the player is held at the ‘Not enough CPU’ message.

I’ve attached a snip of WARN + ERROR from the Plex Media Server.log file around the relevant time. It looks like there is similar behavior happening throughout the log file.

Now Playing Screenshot

swh55fqtplst.png778×540 351 KB

Media Content XML

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="Movies" librarySectionUUID="029244f9-8952-40a1-b87c-ec4be5142109" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1504516535">
    <Video ratingKey="19410" key="/library/metadata/19410" guid="com.plexapp.agents.imdb://tt0099864?lang=en" librarySectionID="2" librarySectionKey="/library/sections/2" studio="Lorimar Television" type="movie" title="Stephen King's It" summary="A series of murders prompts Mike Hanlon to suspect that the supernatural menace that he and a group of friends battled as children has returned. He begins to call his friends to remind them of the oath they swore: if It returned again, they would come back to Derry to do battle again." rating="6.6" year="1990" tagline="From the King of terror, a chilling new dimension in horror." thumb="/library/metadata/19410/thumb/1501129407" art="/library/metadata/19410/art/1501129407" duration="10782000" originallyAvailableAt="1990-11-18" addedAt="1490559610" updatedAt="1501129407" chapterSource="agent">
        <Media videoResolution="sd" id="19651" duration="10782000" bitrate="1090" width="608" height="352" aspectRatio="1.78" audioChannels="2" audioCodec="ac3" videoCodec="mpeg4" container="avi" videoFrameRate="PAL" videoProfile="advanced simple">
            <Part accessible="1" exists="1" id="19678" key="/library/parts/19678/1490559610/file.avi" duration="10782000" file="/library/Movies/Stephen King's It (1990)/Stephen King's It.avi" size="1468923904" container="avi" videoProfile="advanced simple">
                <Stream id="63911" streamType="1" codec="mpeg4" index="0" bitrate="891" bitDepth="8" chromaSubsampling="4:2:0" frameRate="25.000" height="352" level="5" profile="advanced simple" refFrames="1" width="608"/>
                <Stream id="63912" streamType="2" selected="1" codec="ac3" index="1" channels="2" bitrate="192" audioChannelLayout="stereo" samplingRate="48000" streamIdentifier="1"/>
            </Part>
        </Media>
        <Genre id="587" filter="genre=587" tag="Fantasy"/>
        <Genre id="124" filter="genre=124" tag="Drama"/>
        <Genre id="882" filter="genre=882" tag="Horror"/>
        <Country id="11546" filter="country=11546" tag="Canada"/>
        <Country id="10197" filter="country=10197" tag="USA"/>
        <Extras size="0"></Extras>
    </Video>
</MediaContainer>

Log

Sep 11, 2017 17:03:24.347 [0x80b68df00] ERROR - get - invalid frameRate value: 29.970
Sep 11, 2017 17:03:25.130 [0x80b68df00] ERROR - [Transcoder] [dash @ 0x802677000] Cannot use rename on non file protocol, this may lead to races and temporary partial files
Sep 11, 2017 17:03:25.149 [0x80ba39a00] ERROR - [Transcoder] [mp4 @ 0x802678200] Application provided duration: -16 / timestamp: 479192 is out of range for mov/mp4 format
Sep 11, 2017 17:03:25.157 [0x80b68df00] ERROR - [Transcoder] [mp4 @ 0x802678200] Application provided duration: -16 / timestamp: 958424 is out of range for mov/mp4 format
[SNIP ~200 similar lines]
Sep 11, 2017 17:03:29.408 [0x80a90c400] ERROR - [Transcoder] [mp4 @ 0x802678200] Application provided duration: -16 / timestamp: 123748328 is out of range for mov/mp4 format
Sep 11, 2017 17:03:29.423 [0x80a90c400] ERROR - [Transcoder] [mp4 @ 0x802678200] Application provided duration: -16 / timestamp: 123891704 is out of range for mov/mp4 format
Sep 11, 2017 17:03:29.605 [0x80a500100] ERROR - Session 0x80b6e94e0 terminated
Sep 11, 2017 17:04:33.072 [0x80b875700] WARN - Held transaction for too long (../Sync/SyncItemGenerator.cpp:142): 0.406250 seconds
8

As an update, an update and restart of PMS solved my issue (now on v1.9.0.4252). It is still the first time I have seen the problem though.

9

I had this problem after recently updating my plex server. I solved it by going into the settings and I changed the Maximum simultaneous video transcode from 1 to 3. It is an advanced setting under Transcoder. I also found that if you have a movie in the continue watching section it will always count as one.

8 Likes
10

I was having this problem. I removed all videos from the “continue watching” section on the home screen by marking them watched then marking them unmatched again. This seems to have solved the problem as the video now plays! It starts off playing choppy but works when moved to lower quality. Happy streaming!

1 Like
11

I still cannot get mine to load, have done all your suggestions.

12

I think this usually occurs while your library is being updated, especially large quantities of new media being analyzed and indexed - you attempt to play something while most resources are tied up in tagging and getting a screenshot of your video. That’s why some have noted that rebooting fixed the issue - was probably once all the dust had settled for your vigorously multitasking little Claptrap

13

This was exactly it! Thank you.