For My users it started on June 26th, which may be coincidence, but also corresponds with an update to the media server
@clowrym That is also around the same time I started hearing complaints. Perhaps the latest Plex Server update has some issues. Interesting that it would only impact Roku devices though.
Noticed thereās a new server update for Plex Pass. Anyone tried it yet? I updated, but Iām away from home and canāt check playback on the Roku at the moment.
My users say the problem persists on both 1.13.2.5154 and 1.13.3.5223. Any server versions prior to those were well before the issue began. Like @clowrym, it was around the 26th or 27th that people started having trouble with Roku devices.
I have not yet tried 1.13.4.5251. Can anyone report that it has fixed the issue?
Currently running: Linux 1.13.2.5154, upgrading to 1.13.4.5251 right now and will check with Roku players tonight
My users also started reporting this sometime in the last few weeks. I wrote the first report off until I had two more people report the exact same symptoms as described in this thread. I went after a local network red herring before finding this thread.
I can confirm at least one of my users is still having the problem with server version 1.13.4.5251 (Debian 9 x64) on a 2017 Roku Premiere stick. I am NOT able to reproduce it on my internal network with a 2017 Roku Ultra.
I dug this out of the logs just now while my user was testing for me:
The issue appears to be on the client side, as far as the server is concerned:
Jul 12, 2018 20:47:49.558 [0x7f887dfff700] DEBUG - Failed to stream media, client probably disconnected after 424898 bytes: 104 - Connection reset by peer
Edit: Iām being told the interruptions are (so far) less frequent then before installing server 1.13.4.5251, but itās a poor sample size so far.
I had the server upgrade to 1.13.4.5251, started streaming a movie and the same exact issues occured. Latest updat seems to have not fixed the issues between Plex and Roku
@markus101, tagging you here to take a look at this thread. Thanks.
I have replaced one of my users roku with a new oneā¦wanted to upgrade anyway, but this time & set direct play to forced which seems to have stopped the Buffering problem on everything. The only issue is with sound, but I believe that is related to the older TV not supporting some of the newer formatsā¦
I have taken the Roku 3 back to my house & donāt have an issue on my local network, so it seems to be during transcode/remote sessions only.
Iāve seen this issue with direct play & direct stream on my local network with the Premiere+, so itās definitely not limited to transcode/remote.
Latest update did not fix my Roku users problems.
So, any update from the Plex team on this?
Using remote (not local, but lots of extra bandwidth), forcing direct play did not help my Premiere+. As OP stated, casting to the Roku from Android still works.
Just thought I would throw myself in as well.
My issue is with a remote user. Roku buffers for no apparent reason. Been going on for weeks now.
Setup on my end. FiOS gigabit connection into UniFi switches and AP. Server is on a QNAP NAS with an i5, 8GB RAM, latest version of Plex server, gigabit wired connection. No issues streaming locally to a Roku Ultra wired or wireless.
Setup on the parents end. Charter 60 megabit connection into an AirPort Extreme. Split out by a Cisco SG200-50 switch to a Roku Ultra with the latest software. Network performance shows no signs of trouble. Wired or wireless makes no difference in terms of buffering which usually starts a few minutes into viewing. Plex app on the Roku is set to max out at 4 mbps 720p. Transcoding load on my end is minimal.
I probably have some logs but I donāt know if they will be of much use.
This is exactly the same problem weāre seeing across various Roku devices, and I can say on LG SmartTVās (myself and another user in a different thread). My server is a VPS, so all clients are remote. Andā¦no answer from PLEX staff yet, still waiting.
anyone seen anything from PLEX staff related to this problem?
They seem to have more than they can juggle. LG clients are maybe worse off than Roku. That thread got at least a semi-official acknowledgement. Iām not saying this out of bitterness or anything, but Iām installing Emby right now. Iāve become more reliant on Plex for all TV over time, but in the last month or two Plex has become too flaky to rely on. The fixes take weeks and the new features (live TV) are useless to me because all the networks offer that content for streaming anyway. All this is for local weather and news? Anyway, now I will have an alternative when this happens.
Iām pretty pissed because I moved all of my family users from FireTV sticks to Rokus after whatever happened last year. At least an acknowledgement that Plex is aware that Roku playback is broken and itās being worked on would go a long way in convincing me I donāt need to replace Plex next, because the all love the Rokus otherwise.
Iām getting tired of telling people āyes itās broken, thereās nothing I can do, I have no idea if theyāre working on it or notā.
Agreed. Iāve been with PLEX and ROKUās for years now, and this is the first instance of anything like this. In the past issues have been on the server, but not the client, and not to this degree. The inability to submit a bug report or directly notify PLEX of anything wrong with their software is a major customer service fail. Iām not big on tweeting, but a few tweets to @PLEX might get some interest. I donāt like to shout out in public, but youāre kinda forced to. I know LG is an issue right now, as one of my clients is LG and itās unplayable. At least with the ROKU I can cast to it.
I wish a Plex Employee would at least comment acknowledging that there is a problem.
@anon18523487, @sa2000 anyone?
Two weeks in, and still no word from PLEX.
