Not receiving Plex password reset emails

General Discussions
1

Hey Folks,

Not sure where else to turn – I haven’t been able to receive a password reset email for my primary plex account which has a lifetime plex pass… which I don’t want to use. Happy to verify in any way necessary! Not sure if it’s possible to fix this or dig into it.

Thanks!
-erik

2

Please create a ticket with our billing team

https://www.plex.tv/contact/?option=plex-pass-billing

3

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