Just extracted the subs and uploaded them, same problem. So the issue seems to be ASS subs, SRT is fine
Oh, same problem on the PS5 too
ASS subs is a separate issue from this thread, which was about SRT subs. There have been a lot of other threads about ASS problems.
Seems like the same issue on Plex Web too, at least in chrome. Bigger issue that it also disables hardware encoding on NV hardwareā¦ Despite it saying it does it.
Yet Firefox manages it just fineā¦
Iām experiencing the same issue on the Plex for LG app.
Plex Media Server version 1.21.1.3876.
When playing a video with 4K HEVC 10bit HDR with DTS-HD:
In the old app (4.29.9):
No subtitle
Video: Direct Stream, Audio: AAC Transcode
With external .srt subtitle
Video: 1080P Transcode, Audio: AAC Transcode
In the new app (5.6.1):
No subtitle
Video: Direct Stream, Audio: AAC Transcode
With external .srt subtitle
āAn unexpected playback problem occurred.ā
Plex 5.8.1 on LG WebOS app, facing this issue as well! Without subtitles, only audio transcodes. With subtitles, both audio & video transcoding. LG CX 2020
Well, very annoyingly, this issue ISNāT fixed. When I play some 4k files, it flat out cannot play them with subtitles on because it attempts to transcode. Turning off the SRT subtitles and it plays immediately.
COMMON this is ridiculous. I simply cannot keep using plex.
If only some, not all, files, look for something unique to those files that exhibit the problem.
No issue with transcoded audio and subtitles on my 2015 Shield Pro.
PMS 1.22.0.4157 on Synology DS918+
Plex for Android TV 8.14.0.23398
Plex for Android works just fine. Plex for WebOS is the issue here (for me, atleast)
I was pretty bummed to notice how bad Plex is on WebOS after being very excited about getting myself an LG OLED TV. Guess Iāll just buy an external player like Shield or whateverā¦
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
