Server Version#: 1.41.7.9823 Player Version#: 2025.17.0 (1082) My ISP provides a service to forward ports inbound over the CG-NAT setup. This is done using a custom URL with pre-decided ports provided by them. I use this URL and port as a “custom server access URL” in Plex. Now, this seems to wor…

I finally solved it. I replace my ISP’s DDNS FQDN with the actual IP and all apps can now connect back to my server.

Your server does not show as having remote access enabled.

Hello. I was not aware that I needed that enabled when using custom server URLs? I just enabled that. I also disabled my router firewall and changed my DNS to Cloudflare and Google.

Still the same problem. Web app can access my server and stream from it, mobile apps cannot.

What do you have set as your preferred network interface. looking at your account is shows you have multiple local addresses on different subnets. Is your ISP only giving you IPv6 addresses?

Hello. I have bound Plex to the correct address manually. My address provides IPv4, but it uses CG-NAT, so it provided a separate service where you can use a URL as a reverse proxy to access devices in your network. I am using this URL as a custom URL in Plex. It is working in the browser and also f…

In the client debugs, I see the client trying to connect to the customer URL, encountering a “Fetch Timeout”, and then trying another longer URL and also encountering a “Fetch Timeout”. Which is strange because I can access the first URL via the browser on the same device and the same connection wit…

I ran a packet capture and can see requests from my mobile app coming in and the server responding to them. I can provide them to you if there’s a secure way to do so.

Great, can you please post how did you do it with steps? . I’m not good in networking. Thanks

My issue was something very specific to the proxy setup my ISP uses to port forward across CG-NAT. I doubt you have the same problem, I suggest starting a new thread.

Only Apps cannot access remotely

Plex Media Server Remote Access

tong_si_nan_pei June 5, 2025, 8:44am 9

Hello. Any support? Seems like the “new experience” also removes IPv6 support Remote access over IPV6 on new plex UI - #4 by sb2350

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Only Apps cannot access remotely

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