Pausing issues

Plex Media Server
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Latest#:
Latest#:

Anyone seeing an issue with pausing now?

When I pause and come back, the playback is “fuzzy”… to say that it seems to be “choppy”… everything seems to be frame by frame choppy…. Hard to explain but really annoying.

If I stop and restart playback all is ok, but that’s properly annoying……

Curious George

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The quality of the image when you restart / un-pause playback is dependent on three things:

  1. Bitrate of the video being played
  2. Speed the video is being received by the player
  3. Number of key frames in the video itself
    – low keyframe count means it takes longer for the player to ‘build up to’ a fully painted image. ( A keyframe is like a screenshot – everything is there in one image. Between keyframes, only the changes per frame are actually transmitted)
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I am experiencing the same / similar issue. Unpausing causes the playback to be “choppy” even with perfect playback before the pause, and video showing some pre buffer after the current time on the seek bar.. I haven’t found a consistent way to get it back to normal yet. I am watching in firefox on web.

Edit: I have been able to get it to stop about 75% of the time by toggling back and forth the playback quality.

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@dwatson93

Can you provide the server DEBUG Logs zip file which capture this happening ?

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I am having this exact same issue, Firefox on web as well. Has been happening for a few months now.

When I pause and then resume even a few seconds later it will play back choppy, like maybe only a few FPS at most and it will stay that way consistently. It happens when I am not transcoding but forcing transcoding is a workaround for the issue.

Will try to collect debugs of the issue.

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I’ve seen this behavior on the Shield (2015) client prior to the new app release. I’d get around it by backing up playback about 30 seconds and then letting it resume. Have you noticed that as a workaround for you as well?

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I looked up the how to download that debug file, but do I need to recreate the issue first, then download the file? I am unsure of the timing of what the log file captures.

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When you restart Plex, The log file starts as Plex does.

Knowing this, If you see it’s already started doing what’s wrong then all you need do is to give it a few minutes to write more info to the logs (so we can figure out the pattern)

If it’s something that only happens from your interaction, then do that after you’ve restarted Plex.

I’m only interested in seeing it freshly captured in the logs (so we don’t miss anything)

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Ok I restarted, and was able to replicate. Is there a way I can private send the log?

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