checking back in on any updates here. thanks again!
checking in again. thanks.
wanted to check in on this again. thank you.
Any update here? @BigWheel
Is this not fixed yet? Though I partially blame Google for not supporting Atmos which is pretty universal now. Doing their own half arsed attempt at spacial audio was a dumb move given Atmos is everywhere.
I guess I can use the VLC external player option and this also solves the off centre screen on my Pixel 8 Pro since it wont extend over the camera cutout like VLC does which I prefer, though not everyone else does. It would be nice to have the option but that is another topic.
Can confirm I am still having this with every client owning a Pixel 6 series phone. I have to explain to new users that they need to disable EAC3 for videos to play.
I wonder why EAC3-JOC isn’t like DTS-HD where if a client can’t play HD or DTS:X but can play basic DTS it just ignores the extra audio data and plays DTS Core. Why can’t EAC3-JOC just drop the Atmos metadata and play simple EAC3 on devices that don’t support Atmos? Then there is no need to transcode anything. DTS has done this for years so it cant be difficult. Dolby seem a bit backwards here. True HD should have had an AC3 core to fall back on too and doesn’t.
From the HEVC Encoding forum preview thread, here:
@chris_decker08 mentions that there are plans to Soon (™) work on an ffmpeg update, which I’m hoping will be what @BigWheel references above, and will improve this situation (I’m also following that for the possibility of Apollo Lake/8bit HEVC encoding)
We really need a better solution for this issue. As it stands the new preview app just flat out refuses to play any DD+ Atmos content unless I turn off direct play across the board.
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same issue on Pixel 9 Pro XL
+1 same issue
1 Like
+1 on a pixel 9 pro xl
Seems like a pretty big issue for not getting any update since June.
It requires an ffmpeg update for server which has and is being worked on but due to our very highly customizes ffmpeg it takes a while. I don’t have an ETA
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I have the same issue.
Same issue here. Pixel 8 pro.
I have the same issue on pixel 9
I have the same issue on a Samsung Galaxy Tab A9+ (SM-X210) - running Android 14 (Feb 2025 patch). Plex client 10.26.0.2578
However my Pixel 8 running Android 15 (Mach 2025 patch) plays the same file successfully.
Edit:
Both devices are running Plex client 10.26.0.2578
Server is version 1.41.5.9522 running in a Docker on an Unraid 7 host.
If the pixel 8 plays it fine then it’s not the same issue. Read the first several posts. The issue for this post is that devices that don’t support eac+Atmos content are being sent that content to direct play so it fails.
Your pixel 8 can’t play eac+atmos so you are having a different issue with your Samsung and should likely make a separate post about it.
Pixel 7, same deal.
