Playback Error Conversion failed. The transcoder exited due to an error

Server Version#: 1.13.5.5291
Player Version#: 3.65.1

I have been running PMS on a Raspberry PI 3 for about a year. I just added a HDHomerun Extend and have been trying to get the Live TV and DVR working. I cannot get either to work. I installed the HDHomerun app on my iMac and am able to watch live tv as well as record on that computer so it doesn’t appear to be a problem with the antenna signal HDHomerun Extend itself. I get the same error each time I try and use the Live TV or DVR functions on Plex: “Playback Error. Conversion failed. The transcoder exited due to an error.”
I thought it might be a permissions issue with the external hard drives I’m using to store my media files but I don’t see any problems with the way I have everything configured.
I’m including a zip file with the PMS logs. Any help would be appreciated.
Plex Media Server Logs_2018-08-20_23-21-25.zip (2.6 MB)

As always, Permissions. PMS is not allowed to write into your transcoder temp directory.

Aug 20, 2018 21:45:46.579 [0x717ff400] ERROR - Error creating directory "/media/pi/gamera/transcode_temp/Transcode/Sessions/plex-transcode-17c34871-fafb-49e8-a166-7f4591ad1376": boost::filesystem::create_directory: Permission denied: "/media/pi/gamera/transcode_temp/Transcode/Sessions/plex-transcode-17c34871-fafb-49e8-a166-7f4591ad1376"

Just add write permissions for PMS user plex to /media/pi/gamera/transcode_temp.

Please also read this guide that will tell you how to correctly prepare your external drives for PMS:

That did it! Thanks for the quick response. I figured it was something simple but couldn’t get there on my own.

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