Playback error conversion failed the transcoder exited due to an error

Plex Media Server
1

Server Version#:1.25.5.5492
Player Version#:1.40.1.2823-6f60f3a7
date entered: 2022-02-10
Server running on Qnap TVS-1282T3 firmware version 5.0.0.1858 memory 32GB
I get a dialog box “playback error conversion failed the transcoder exited due to an error” when attempting to play any of the trailers or featurettes provided by Plex. For “Transcoder temporary directory” mine is blank.

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