Hello, I am here to report an issue I am experiencing with Plex Media Server for Windows. Everything else works, but when I try and play one particular episode of one particular show, I get this error: Conversion failed. The transcoder exited due to an error.
When I look at the logs, I see this:
Dec 21, 2021 14:31:59.309 [17968] DEBUG - Completed: [127.0.0.1:53757] 204 PUT /video/:/transcode/session/svhhwep15sr4cy054t0dt7jl/bd247e2c-f3b2-45f8-afa6-caa281415f03/progress?duration=1430.971000 (19 live) 0ms 203 bytes (pipelined: 14) (range: bytes=0-)
Dec 21, 2021 14:32:01.783 [3940] ERROR - [Transcoder] Error while filtering: Cannot allocate memory
Dec 21, 2021 14:32:01.783 [3940] ERROR - [Transcoder] Failed to inject frame into filter network: Cannot allocate memory
Dec 21, 2021 14:32:01.783 [3940] ERROR - [Transcoder] Error while processing the decoded data for stream #0:0
Dec 21, 2021 14:32:01.993 [10864] DEBUG - Jobs: ‘C:\Program Files (x86)\Plex\Plex Media Server\Plex Transcoder.exe’ exit code for process 18420 is 1 (failure)
Dec 21, 2021 14:32:01.993 [11036] DEBUG - Streaming Resource: Terminating session 0694F900:jpzxy1bnzpqqvgw4oet0cf3m which is using transcoder slot. Used slots is now 0
Dec 21, 2021 14:32:01.993 [21452] DEBUG - Killing job.
Dec 21, 2021 14:32:01.993 [21452] DEBUG - Job was already killed, not killing again.
Dec 21, 2021 14:32:01.993 [21452] DEBUG - Stopping transcode session svhhwep15sr4cy054t0dt7jl
Dec 21, 2021 14:32:01.993 [11036] DEBUG - Streaming Resource: Terminated session 0694F900:jpzxy1bnzpqqvgw4oet0cf3m with reason Conversion failed. The transcoder exited due to an error.
Dec 21, 2021 14:32:02.016 [21452] DEBUG - Transcoder: Cleaning old transcode directories.
Dec 21, 2021 14:32:02.018 [21452] DEBUG - Transcoder: Cleaning old transcode directory: “C:\Plex\Plex Media Server\tmp\Transcode\Sessions\plex-transcode-svhhwep15sr4cy054t0dt7jl-9378ea8c-6423-48bc-8aa5-f80bcc4787ba”
Dec 21, 2021 14:32:02.030 [21452] DEBUG - Transcoder: Cleaning old transcode directory: “C:\Plex\Plex Media Server\tmp\Transcode\Sessions\plex-transcode-svhhwep15sr4cy054t0dt7jl-bd247e2c-f3b2-45f8-afa6-caa281415f03”
Dec 21, 2021 14:32:02.030 [21452] DEBUG - Whacked session svhhwep15sr4cy054t0dt7jl, 0 remaining.
Dec 21, 2021 14:32:02.075 [1316] WARN - [Transcode/svhhwep15sr4cy054t0dt7jl] Transcode runner appears to have died.
Dec 21, 2021 14:32:02.075 [1316] DEBUG - [Transcode/svhhwep15sr4cy054t0dt7jl] Session was stopped.
Dec 21, 2021 14:32:02.075 [18768] WARN - [Transcode/svhhwep15sr4cy054t0dt7jl] Transcode runner appears to have died.
Dec 21, 2021 14:32:02.075 [18768] DEBUG - [Transcode/svhhwep15sr4cy054t0dt7jl] Session was stopped.
Dec 21, 2021 14:32:02.075 [18676] WARN - [Transcode/svhhwep15sr4cy054t0dt7jl] Transcode runner appears to have died.
Dec 21, 2021 14:32:02.075 [18676] DEBUG - [Transcode/svhhwep15sr4cy054t0dt7jl] Session was stopped.
Dec 21, 2021 14:32:02.075 [12740] WARN - [Transcode/svhhwep15sr4cy054t0dt7jl] Transcode runner appears to have died.
Dec 21, 2021 14:32:02.076 [12740] DEBUG - [Transcode/svhhwep15sr4cy054t0dt7jl] Session was stopped.
Server Version#: Plex Media Server for Windows Version 1.25.2.5319
Player Version#: PLEX WEB 4.72.0
Plex Media Server Logs_2021-12-21_14-32-21.zip (1.7 MB)’
Does anyone have any idea what could be causing this and how to resolve it?
Thanks!
