My son showed me how to download TV shows he had on his server. I just found out they will not play. I get this: Playback Error Conversion failed. The transcoder exited due to an error. What does this mean? What do I do to make them play? I am not sure what TAG this was supposed to be on. Does anyone have a suggestion?
As a starting point check your client and PMS logs.
eg https://support.plex.tv/articles/200250417-plex-media-server-log-files/
Plex Media Server Logs_2023-01-29_20-15-39.zip (5.9 MB)
Was this what you wanted?
Yes you could have a look at those and see if any errors show up with the same timestamp you see your problem occur
I have no idea what I would even look for. I thought you wanted to at them.
I can have a look but no expert like yourself.
What client are you trying to playback the content on and what exact time does the fault occur?
I sent the Zip file before. Is this what you really wanted? We downloaded them from my Son’s server on 2/19 and tried to play them later on the same day. I also tried to play them this morning, probably between 10 am and 11 am Central time. I do not see anything that says ERROR. I have no idea what any of this means.
Plex Media Server.1.log (10.1 MB)
Plex Media Server.2.log (10.0 MB)
Plex Media Server.3.log (10.0 MB)
Plex Media Server.4.log (10.0 MB)
Plex Media Server.5.log (10.1 MB)
Plex Media Server.log (6.0 MB)
This is the rest of the logs.
Only thing during that time period that sticks out for me is:
Feb 21, 2023 10:47:38.867 [21136] DEBUG - [HCl#6915] HTTP requesting GET https://69-63-29-222.9caad11fdf3149739041173f85e7049e.plex.direct:25504/identity
Feb 21, 2023 10:47:40.923 [16820] WARN - [HttpClient/HCl#6915] HTTP error requesting GET https://69-63-29-222.9caad11fdf3149739041173f85e7049e.plex.direct:25504/identity (7, Couldn't connect to server) (Failed to connect to 69-63-29-222.9caad11fdf3149739041173f85e7049e.plex.direct port 25504: Connection refused)
What do you mean by this, “downloaded” ?
Can you explain exactly what you are doing step by step?
Normally, you just use a client, for example a Fire TV stick or a Smart TV and run the app on there which connects to your server.
I use the Plex app on my computer, not the Plex Server. I never see an option to download on my Firestick or Roku. Matter of fact neither Firestick nor Roku will show anything about downloading. They do not show what I have been able to download either. Is there something on those devices I am supposed to enable to do that?
I go to my Son’s Plex server and on each Movie or TV show, there are 3 dots on the lower left side. I click on it and down at the bottom it says download. Then on my Plex app, it has a circle with an arrow pointing down (for downloads). That is the only place I can see them or play them from. I would like to do it on my other devices but neither will show what I have downloaded.
Ah OK, sorry I don’t download anything and don’t really know anything about it.
On my FireTV plex, Xbox or Android mobile phone app, I just select content to play and away it goes.
Hopefully someone else can assist you.
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