Playlists / Smart Playlists: Sync Playlists from iTunes is broken

[0livier]

Test environment

PMS Version: 1.14.0.5470
PMP Version: 3.77.2
iTunes Version: 12.6.5.3
Platform (Windows/OSX/Embedded): macOS 10.12.6

Steps to reproduce

1. Delete all existing playlists in Plex
2. In Plex “Playlist” section select “Import from iTunes”
3. Select “overwrite existing playlists”
4. Wait for initial sync to finish

Current behavior

1. Sync starts and finishes without any visible error message
2. Only 9 playlists are imported (some static playlists and some smart playlists) out of 40 existing playlists in iTunes
3. Many playlists are duplicated: “Liste Titres les plus écoutés (Olivier)”, “Liste Titres les plus écoutés (Olivier)_01”

Expected behavior

1. All playlists (exactly 40 in my context, not 39 as stated in the log) including smart playlists ( 36 ) and static playlists ( 4 ) should have been imported

Additional information

Extract of current existing playlist in iTunes:

Currently imported playlist in Plex:

Logs

• Plex Media Server.log
• com.plexapp.system.log

[NatePlex]

PC Server for me…but I have the same issue

[0livier]

Well, no GIT Repo were users (customers?) can open an issue, so how does it works to manage and follow issues ? This forum does not seems to be watched by someone from the dev team…

Any advice ?

[0livier]

How to get someone from the plex team to have look to this issue ?