Ple media server hardware transcoding not working ubuntu 19.10

Server Version#: 1.19.2.2737
Player Version#:6.11

I recently setup a beefier plex server with a gtx 1070 running on ubuntu (switching from junk old Mac). As a result of me moving from being a mac only user to an ubuntu machine it has not been easy for me and I probably messed something up. I was running on ubuntu 18 lts and hardware transcoding didnt work so I switched to 19.10 and it still didn’t. I read the forums and added Plex to video and render groups but it had no effect, please help.

Need the log files please. (can’t help without them)
Best is capturing the error happening (DEBUG ON, VERBOSE OFF)

HI i can send logs but as it is a problem that always is occuring I’m not sure theyd help. PMS isn’t utilizing graphics card

You can always force it to transcode.

Start playback in plex/web (browser).
At the bottom, lower the bit rate.
The transcoder will engage.

the problem isnt not transcoding. It transcodes just fine it just doesn’t use the gpu at all so it ends up maxing out my cpu rather than using gpu.

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May I see the ZIP log files (DEBUG ON, VERBOSE OFF) of this happening?

It only needs to play for 10 seconds before stopping and downloading the logs.

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