Hi, I was wondering why I cannot play a 4K HDR demo file (LG Chess) that lives on my DS916+ NAS through the plex app on my LG OLED55C6T tv? When I access the file using the TV’s device connector it plays perfectly but not if I use the plex app. This tells me the tv can play the file but the plex server app on the 916+ is possibly doing something so I get “There was an unknown problem playing this item” (an unexpected error occured downloading the media) message.
Is this a synology issue or perhaps a plex server issue? I had heard something about setting profiles for devices so the server just sends the file unaltered to certain devices? Any ideas?
My question really is that the Plex app on the LG can’t play the file from the Syno, gives the error. However the TV can play the file no problem if it’s taken off the Syno using the device connector app on the TV.
So, is there something I can do to make the plex app play the file as it’s obviously a file the tv can handle?
@robfall@outlook.com said:
My question really is that the Plex app on the LG can’t play the file from the Syno, gives the error. However the TV can play the file no problem if it’s taken off the Syno using the device connector app on the TV.
So, is there something I can do to make the plex app play the file as it’s obviously a file the tv can handle?
Use the third party app XPlay instead (https://xplay.itkey.ru). That can play all files the DLNA player can as well. The official WebOS Plex app is a joke.
@robfall@outlook.com said:
Hi, I was wondering why I cannot play a 4K HDR demo file (LG Chess) that lives on my DS916+ NAS through the plex app on my LG OLED55C6T tv? When I access the file using the TV’s device connector it plays perfectly but not if I use the plex app. This tells me the tv can play the file but the plex server app on the 916+ is possibly doing something so I get “There was an unknown problem playing this item” (an unexpected error occured downloading the media) message.
Is this a synology issue or perhaps a plex server issue? I had heard something about setting profiles for devices so the server just sends the file unaltered to certain devices? Any ideas?
Thanks you for any help you can give.
Reviving this thread.
I’m working with the app dev team.
If this is still an issue, may I request
Recreate the 4K playback problem from the TV app
Before recreating it, enable debugging in the App settings.
After you recreate the problem, Collect your PMS logs (Settings _ Server - Help - Download Logs)
Attach the ZIP file and i’ll forward to the dev team
We’ll be making improvements to the LG app soon as we can. Our users should have an easier time. We’re all tired of users disparaging the app. Not so funny.
@mattseeley so development continues on the LG app for smart tv? … Can you tell us a little of new features? Will it maybe directplay .mkv files and support .srt subtitles? That would be great. If that gets fixed i can maybe start to watch 1080p videos instead of 720p on my 65" LG tv
I read something about 4k support too? … If all that happens i will become a lifetime plex pass subscriber in an instant!
Any timeframe for this? This year? First half next year?
Excellent to hear an update to the LG App is in the works.
XPlay and the LG DLNA app will direct play my file, but it seems that the LG App may be configured for a generic LG TV and some of them, like the 2016 OLED and most 2017 support additional formats, like HLG HDR etc.
My Experience is with a 4k 10-Bit HDR MKV
The LG Plex app appears to report in as
DEBUG - [Now] Device is webOS ().
DEBUG - [Now] Profile is HTML TV App
XPLAY appears to report in as
DEBUG - [Now] Device is Plex Home Theater (LG OLED55E6V-Z).
DEBUG - [Now] Profile is Plex Home Theater
I was going to try to create a custom profile, but my Plex skills are lacking…
Happy to provide logs over if that helps at all
So testing further this morning, it seems that the LG App simply doesn’t say it supports direct play / direct stream of X265 - does anyone know which profile / additions are needed to tell Plex that my Web OS 3 app supports this codec?
