Server Version#: 1.32.5.734
Player Version#:9.28.0.3162
When playing a particular movie, the Plex App on my Fire TV devices is crashing after selecting the video and it starts processing, but before any video or audio actually plays.
I’ve grabbed the log files from the FireTV device and set them aside but I’m reluctant to post them before I make sure they don’t have my Plex token in them.
In the log files it looks like the token is being obfuscated as it shows up like this in the various URLs. I replaced the actual 4 alphabetic characters with Abcd just to make extra sure.
X-Plex-Token=…Abcd
Sorry, but I’m new to this, but if someone confirms that the token is indeed obfuscated I’ll post my logs here.
This article seems to be out of date or I’m reading it wrong because the setting doesn’t seem to be in my settings on the Plex server.
Yeah that guide does need to be updated there is a setting but it is only in an advanced setting file that needs to be edited manually not in interface.
If you only see 4 characters after then it is being hidden. The actual token is about 20 characters long.
But you are welcome to message me the server logs and android logs ( click on my username to message)
@BigWheel - Did the log files help to diagnose the issue? Unfortunately, I’ve come across some additionally videos that have the same problem and I can’t find any pattern to it to avoid the problem.
One new thing I learned today when troubleshooting…
I had started the movie on another device (Edge browser) just to make sure it would work fine there (it played just fine).
When I went back to the FireTV device I could resume the movie which was about 4 minutes in. It played just fine and has been playing for the last ~15 minutes.
