Server Version#: 1.25.5.5492
Player Version#: 5.31.2
With the last update, whenever I finish watching something and hit the back button, the app just hangs for at least 10 seconds on a black screen, before actually showing the previous screen.
Did started with the latest version or the one before that.
Samsung MU6100
I have had this same problem for a month watching TV Series or Movies, I press the “back” button and the screen goes black for 10-20 seconds for the “next episode” to appear. The same TV version, Samsung MU6100 65’’, seems to be a problem with this TV model.
Yes, the thing is that it’s random, it’s not every single time. I haven’t noticed it as of late.
Please, please can this bug be fixed? It’s getting really annoying having to wait 5 to 15 seconds on a black screen a lot of times when you go back.
I don’t remember how long but this problem is persistent, I think since the beginning of the year.
Only with this device: TV Samsung MU6100 65’’.
When I finish watching a series or movie, and I press the back button, the screen goes black and it takes on average about 10-15 seconds to display the Plex interface.
No problem with android tv device or windows client.
Yes, this is still happening, almost every time you go back after playing something, but it’s also happening in other parts, like searching for subtitles.
The worst part is that it used to work just fine, it started a couple months ago, and there’s no acknowledgement from Plex’s staff.
Which screen are you returning to when this occurs? Is it always this screen, and is it only when going back to the screen, not navigating forward to the screen?
It’s almost always going back from the play screen to the Episodes screen if I remember correctly. Other times is going into the search subtitles screen. Those are the 2 most common screens it happens.
I’ll make a video if I can when I’m home.
Thanks, that would help. Does it also happen on Movies and Music?
Happened just recently, here’s a sample.
WhatsApp Video 2022-04-12 at 10.42.33 PM.zip (5.1 MB)
Like I said before, it’s not always, seems kind of random, but I think it’s mostly happening near the end of episodes.
I don’t use Music in Plex, and still haven’t tried with a movie.
I don’t know why it’s rotated, maybe a WhatsApp thing, but it serves the purpose of showing what is going on.
Thanks, that’s super weird. I don’t know if it’ll help but please enable Log to Server in the app and reproduce the bug, then send me the logs. Hopefully it’ll reveal something useful but not entirely sure it will.
Should I set it to debug or verbose? And where will it be on my Windows PC, so I can retrieve it?
Happened again at the end of one episode, here’s the logs on debug mode
Does the log help, or can I do something else to discover the source of the lag?
Just checked the logs and there’s nothing useful in it. I’m not seeing playbacks or transcodes or navigation. Are you sure these logs are from the correct server? You also need to enable Log to Server and select the correct server in the Samsung app’s Advanced settings.
I switch debug mode ON but never the log to media server, I’ll try again and report back.
Plex Media Server Logs_2022-04-18_15-01-50.zip (712.4 KB)
There you go, watched one TV episode and it happened.
I think I may have found a pattern, if I pause and go back it lags, if I go back directly it doesn’t.
@ sLumpy Any news or advance on this issue? It’s still happening every once in a while.
Unfortunately, I’m not seeing anything in the logs and not able to reproduce the issue myself. Do you mind turning the log level to Verbose and generate new logs again? Hopefully there will be more information to look at. You’ll need to enable Log to Server again.
