Plex-App hangs when TV was powered off before

Plex Players Smart TVs
1

Server Version#: 1.22.3.4523 / 4.54.5
Player Version#: 5.14.1

Hi,
the Plex-App on my TVs (Samsung UE65KS8090 and UE55KS7090) hangs in a black screen when I start the app the first time after the TV was turned on the first time after a full shutdown (powerless). I have to press the “Return”-button on my remote to keep the app going on in the loading process. As I shut down my TVs always via a remote power socket this is a little annoying. The issue came up with the last Plex-app update on the TV. Here are the Plex-app version infos from my TVs:
Client-Version: 5.14.1
Platform version: 2.4

Thanks for your help

2

Was the app running when you turned it off?

3

I have just tested it. It makes no difference if I close the plex-app correctly before I shut down the TVs (powerless) or not. The issue remains the same at the next start of the plex-app after powering on the TVs again.

4

The Client Version was meanwhile updatet to 5.16.1 and the Server version to 1.23.1.4602 but the problem remains the same. Any ideas?

5

sorry not yet. we have been trying to reproduce with our samsung but it launches normally.

6

I have the same issue ( reported a few months back along with the still persisting rewind / fast forward issue ). It’s completely random. Some days it launches fine. Other days, I get a black screen, have to press back or exit, and then it launches fine the second time. This is stretching back months and many client versions

7

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