Plex crash on startup

Plex Media Server
1

Server Version#: 1.24.4.5081-e362dc1ee
Player Version#: not applicable
When I start Plex Media Server, it runs for a few seconds, then exits with no UI errors. The icon appears briefly in the system tray with message “Server is starting” in the menu.

If I look in the console under system.log there is the following error:
com.apple.xpc.launchd[1] (com.plexapp.plexmediaserver.58776[64040]): Service exited with abnormal code: 255

This was previously working before the last update, but I can’t locate the previous installer to go back.

Any hints on where to start looking?

2

Can you access your PMS server logs to see how far it gets when starting up?

3

Interesting…
Log has some errors as follows:
Oct 14, 2021 15:25:04.248 [0x700001daa000] ERROR - SQLITE3:(nil), 11, database corruption at line 66843 of [1b256d97b5]
Oct 14, 2021 15:25:04.248 [0x700001daa000] ERROR - SQLITE3:(nil), 11, database corruption at line 66993 of [1b256d97b5]
Oct 14, 2021 15:25:04.248 [0x700001daa000] ERROR - SQLITE3:(nil), 11, statement aborts at 10: [select max(max(metadata_items.changed_at),max(metadata_items.resources_changed_at)) from metadata_items] database disk image is malformed
Oct 14, 2021 15:25:04.248 [0x700001daa000] ERROR - Database corruption: sqlite3_statement_backend::loadOne: database disk image is malformed

4

How do I rebuild the DB or erase it and start over?

5

You can try to repair the database

If this fails you best do a full uninstall (also deleting the registry / server data directory) before restarting a new server.

6

I tried deleting the database and starting fresh. No go.

7

It’s not just deleting the database. You need to follow the complete procedure from the 2nd link and delete the entire server data directory. On a Mac that’ll be ~/Library/Application Support/Plex Media Server/ and ~/Library/Caches/PlexMediaServer/.

8

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