Server Version#: Version 1.25.9.5721
Player Version#: Apple TV 4K
Tuner Make/Model: HDhomerun connect (dual tuner)
Guide/Lineup name:
Using XMLTV?:
Channel number/Name:
Hi,
For many years I have been recording OTA programs via a HDHomerun tuner (dual tuner) hooked up to plex DVR. For years it worked great and consistently saved closed captions with the Tv recordings. However in the past couple of years progressively fewer and fewer recordings have seemed to have saved closed caption when I play on Plex. I initially thought that it was either the program lacking CC or that Plex wasnt recording it.
Today i happened to be around while Plex was recording a show (public TV) and noticed that while on the Apple Tv 4K device, on the plex app, while recording, under playback, the subtitle option was listed as Off with a check mark next to it. There was no other choice under subtitles. I immediately went to another app on the same AppleTv device, namely the HDhomerun app and on changing to that same TV channel, I could get CC for the same program.
After the recording, in the plex web application on a PC, subtitles are listed as “None”. However if i open the recorded file via VLC, I am able to see closed caption options and play them while playing the file. The file is a xyz.ts file and Plex reports it is as an 1080p H.264 video with AC3 stereo if that matters.
So I am confused as to why Plex does not play the CC that it must be recording. Any suggestions? And yes the Apple TV main settings do show closed captions options are turned on. Also under Plex player settings, I see burn subtitles listed as “automatic”.
Thank you
