I appreciate the sentiment here, and as someone that has participated in both Fireside chats @dokuro we do recognize and thank you for being a part of this community. The fact is, the people here in the forums represent a smaller yet important part of our user base. One that we are going to continue to work hard to continue growing and building things for because a lot of us here at Plex would count ourselves among this group.
However, we have been very clear that we intent to continue working on building a global community for streaming content where people can easily discovery, experience, and share what matters to them. These aren’t just my words, they are clearly stated as our mission on our main site. Last year we reported over 16 million active monthly users, and that number has only grown since then. This Fireside has 81 participants so far (at the time of my writing this post) as we are loving hearing your comments, issues, and thanks. We value these comments, but have tried to be open about our intentions and direction, while also continuing to build on what we believe is a premier, self-hosted server experience as part of that mission.
We know that we aren’t going to be able to make everyone happy. That ship probably sailed ~15,999,997+ users ago 
But we aren’t going to stop working to build amazing experiences for all of our users!
