This is a super-important topic and one I’m personally invested in. First off, I have some bad news for you: I’m afraid we can’t really give any juicy details about what exactly we’re doing or how we investigate these types of accounts & services. That type of stuff is almost like “trade secrets” and we don’t want to tip our hats to any of those nefarious folks who might be lurking and reading.
What I can say is that this is a super important topic and area of interest to us. These people and services are breaking our Terms of Service and having a negative impact not only on Plex itself, but on legitimate users of Plex and even our partners. We’re putting a lot of effort into this area behind the scenes and we’ve had a lot of success so far. We also routinely discuss different ideas—including some mentioned here—for tweaks that we might make in the product or feature set, new tools we might use on our back end, and more.
Most of the action here all happens in the shadows and it isn’t very visible to regular, legitimate users. And if we’re doing things right, it shouldn’t be visible or impact regular users. But you’re absolutely correct that this is an important area and one we’ll continue to focus efforts on.
