Having a consistent problem that has supposedly been fixed, but still happens SEVERAL TIMES A DAY.
If I pause PLEX and leave for an hour or so and try and resume playback, it reaches the end of the buffered content and just completely loses its self. Wont resume playback for another 30 minutes or so or unless the server is closed and restarted.
I have a windows server, this issue has been unchanged for many updates. I can use a PC player, a PS4, PS5, android TV and no change at all.
Thought drives might be asleep and having issues waking up, but I can remote the server and resume playback locally with VLC and have no issues at all. No memory issues, no processor issues, just the SERVER client completely dropping the ball, and no way to fix playback.
What does someone have to do to get some acknowledgement or HELP!?!
It was a much requested feature by Server Admins to automatically kill connections left idle. You can adjust the time out in network settings.
Terminate Sessions Paused for Longer Than
You can instruct the server to automatically terminate playback sessions that remain paused for longer than the specified duration (where the value is the number of minutes). This does not affect audio-only sessions or Live TV streams. The default of 0 (zero) means the server will not automatically terminate such paused sessions.
At least provide the server version and version of one of the clients having the issue in case of regression where the setting is ignored and killing the connections anyway with the client not doing recovery. If you also know the version it last worked in that would help trace the problem.
Iv’e used that, mostly to shut off streams for when I leave it paused and turn off my computer. Sometimes the stream doesn’t close properly. I figure after 30 minutes I’d be fine with restarting the video anyway.
However, for me, it tells the player that it happened and gives me an error. I think if the server is cutting it off, you’d see an error. Maybe the player missed the message and doesn’t display it… some testing may be necessary to find out.
To OP: Do you have this option even enabled? If not, then we ought to look elsewhere for the issue. Settings > Network > Terminate Sessions Paused for Longer Than:
Not really any idea. I hoped it was the server cutting off the stream for inactivity, because if so we could solve it. I think we need a dev to hop in. They’ll likely ask for logs (debug mode on, Verbose OFF) of the issue. Since the issue takes place over an hour’s time, it’s going to be hard to capture the one time it has a problem. Make sure nobody is using the server, to try to keep the logging activity to a minimum.
No, not really. In general Discuss, they sometimes chime in. More often than I expect. Maybe if you filed this under the bug reports section of these forums they’d respond.
Thanks for finally coming to the topic to help. It seems you didn’t read the post carefully. I have clearly indicated the steps to reproduce this issue and they are very very simple… I will try and pull some logs for you, but taking time to read the post and offer some help would be greatly appreciated… I have waited quite some time for help and as of yet recieved none…
I find if i PAUSE for 30min or more it tries to start and seems to play what is cached … then freezes. If i am going to be gone more than a couple of minutes (10?) i will STOP the playback then RESUME. only takes a few seconds to start back up same place
That gave me an idea. @SolarisReborn , why not set that one setting we looked into ( Terminate Sessions Paused for Longer Than) to at 10 minutes or so. That way, if you ever leave it paused for 10 minutes or more, the video will be forcibly closed when you come back, and you won’t have the false sense of “maybe I can continue this… {10 minutes later} oh no I can’t.”
This is really strange that you have it happen. I wonder if it’s a bug in the Windows server build. I’d think that most others here might be using a docker or Linux build, so we’re likely not seeing this issue ourselves. I use docker (In Ubuntu, if it matters), and none of my devices have this issue.
Have you looked into docker on windows? Apparently Windows includes a Linux shell lately, which you can run docker on top of. Might be far easier to manage the server using a docker, and it it’s a Windows server issue it would fix your problem. I understand that “change your server OS” is not a SOLUTION to this issue, but a bandaid/workaround.
This is precisely how it happens, but stopping playback doesn’t fix it for me. I can stop playback, close the Broswer and log back in or even try and play another title, it still won’t start playing for another few minutes… I will try and make some logs, I am just out of town for the holidays.
