Plex is not stable when playing

Plex Media Server Desktops & Laptops
1

Hello, first of all, forgive me for making use of the google translator.

I mention the problem I’m having, I have Plex Media Server mounted on a Linux server, in VPS with the company Contabo with the following characteristics:

CPU: Intel® Xeon® 4114, E5-2630v4 or E5-2620v3 Four cores
RAM: 12 GB (guaranteed)
Disk storage: 300 GB 100% SSD
Port / bandwidth: 100 Mbit/s port - UNLIMITED Traffic

The files are hosted in GSuite. Then Plex extracts the content from there.
The majority videos are 1080p.

The problem I have is that the reproduction is almost never fluid, but with cuts in reproduction. An exception is when I play from the desktop PC where it is almost always fluent.

It should also be noted that the reproduction on the desktop PC is done directly.
But stable reproduction is impossible from other devices.

Any help and / or recommendation?

Thank you for reading!!!Plex Media Server Logs_2018-08-01_23-49-00.zip (4.8 MB)

2

The best way (really only way) for us to help diagnose is to see the log files which capture the error.

The best way to do this is:

  1. Settings - Server - General: Make certain DEBUG is enabled and Verbose is disabled
  2. Start the playback until you see the stuttering twice.
  3. Stop Playback right after the 2nd stuttering
  4. Wait about 15 seconds for everything to shut down within PMS
  5. Settings - Server - Help - Download Logs
  6. Attach the ZIP file it gives you here

we can then look and see what’s happening.

It may be because the media is demanding more CPU than the processor is capable of or a number of other things. That’s what the logs will show us

3

Sorry for the delay. @ChuckPa I attached the files that you requested. Can you read them? Please.

Thank you!

4

Would you attempt again please? The files did not finish uploading before you clicked “Reply”

5

@ChuckPa Do you want me to upload the files again? Attached in the first message, download them and they are running, without error in the extraction.

6 
Translation:
Do you want me to upload the files again? Attached in the first message, download them and they are running, without error in the extraction.

I did not see them there.

It is better to make a fresh post than edit an old one

PS: Please do remember to use English? :smiley:

7

Thank you for the logs.

Something about your internet is not stable.

---> Aug 01, 2018 22:05:27.492 [0x7fc8ccfff700] WARN - PubSubManager: Connection to 82.94.168.56 failed: Connection timed out.
---> Aug 01, 2018 22:05:27.492 [0x7fc8ccfff700] WARN - PubSubManager: Connection to 45.33.103.230 failed: Connection timed out.
---> Aug 01, 2018 22:05:27.492 [0x7fc8ccfff700] WARN - PubSubManager: Connection to 45.33.118.95 failed: Connection timed out.
Aug 01, 2018 22:05:27.493 [0x7fc8ccfff700] WARN - PubSubManager: Connection to 172.104.209.60 failed: Connection timed out.
Aug 01, 2018 22:05:27.493 [0x7fc8ccfff700] WARN - PubSubManager: Connection to 139.162.177.42 failed: Connection timed out.
Aug 01, 2018 22:05:27.493 [0x7fc8ccfff700] WARN - PubSubManager: Connection to 139.162.115.125 failed: Connection timed out.
Aug 01, 2018 22:05:27.493 [0x7fc8ccfff700] WARN - PubSubManager: Connection to 178.79.161.184 failed: Connection timed out.
Aug 01, 2018 22:05:27.493 [0x7fc8ccfff700] WARN - PubSubManager: Connection to 103.3.62.6 failed: Connection timed out.
Aug 01, 2018 22:05:27.493 [0x7fc8ccfff700] WARN - PubSubManager: Connection to 184.105.148.101 failed: Connection timed out.
Aug 01, 2018 22:05:27.493 [0x7fc8ccfff700] WARN - PubSubManager: Connection to 139.162.164.202 failed: Connection timed out.
Aug 01, 2018 22:05:28.124 [0x7fc8cb3ff700] DEBUG - NAT: UPnP, didn't find usable IGD.
Aug 01, 2018 22:05:28.124 [0x7fc8cb3ff700] DEBUG - NAT: PMP, attempting mapping.
Aug 01, 2018 22:05:28.191 [0x7fc8c93ff700] DEBUG - NAT: UPnP, getPublicIP didn't find usable IGD.
Aug 01, 2018 22:05:38.128 [0x7fc8cb3ff700] WARN - NAT: PMP, timed out waiting for response.
Aug 01, 2018 22:05:38.129 [0x7fc8cb3ff700] DEBUG - NAT: UPnP, attempting port mapping.
Aug 01, 2018 22:05:38.193 [0x7fc8c93ff700] WARN - NAT: PMP, timed out waiting for response.
Aug 01, 2018 22:05:38.193 [0x7fc8c3bff700] DEBUG - PublicAddressManager: Obtaining public address and mapping port.
Aug 01, 2018 22:05:38.215 [0x7fc8ccfff700] DEBUG - PublicAddressManager: Obtaining public IP.
Aug 01, 2018 22:05:38.216 [0x7fc8ccfff700] DEBUG - HTTP requesting GET http://plex.tv/pms/:/ip
Aug 01, 2018 22:05:38.217 [0x7fc8ca3fd700] DEBUG - MyPlex: Updating device connections (from timer: 0)
Aug 01, 2018 22:05:38.217 [0x7fc8ca3fd700] DEBUG - HTTP requesting PUT https://plex.tv/devices/45172e84d9273275c3f08b0e4d5c56d07792bd73?Connection[][uri]=http://XXX.XXX.XXX.XXX:32400&httpsEnabled=1&httpsRequired=0&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Aug 01, 2018 22:05:38.233 [0x7fc8c3bff700] DEBUG - HTTP requesting GET https://plex.tv/api/v2/release_channels?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Aug 01, 2018 22:05:38.234 [0x7fc8cdffe700] DEBUG - PublicAddressManager: Obtaining public address and mapping port.
Aug 01, 2018 22:05:38.234 [0x7fc8cdffe700] DEBUG - EventSource: Successfully connected to 139.162.164.202.
Aug 01, 2018 22:05:38.235 [0x7fc8cdffe700] DEBUG - Completed: [207.180.196.150:36318] 200 GET /library/sections/2/all (9 live) Page 0-0 21309ms 1058 bytes (pipelined: 1)
Aug 01, 2018 22:05:38.235 [0x7fc8bb7f1700] DEBUG - MyPlex: Sending Server Info to myPlex (user=autoytecnicas@gmail.com, ip=, port=32400)
Aug 01, 2018 22:05:38.235 [0x7fc8cdffe700] DEBUG - Completed: [127.0.0.1:57740] 200 GET /:/plugins/com.plexapp.system/messaging/function/X0J1bmRsZVNlcnZpY2U6QWxsU2VydmljZXM_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMApyMAo_ (9 live) GZIP 21562ms 19439 bytes
Aug 01, 2018 22:05:38.236 [0x7fc8cdffe700] DEBUG - Completed: [127.0.0.1:57742] 200 GET / (9 live) GZIP 21561ms 1235 bytes
Aug 01, 2018 22:05:38.236 [0x7fc8cdffe700] DEBUG - Completed: [127.0.0.1:57768] 200 GET / (9 live) GZIP 21277ms 1235 bytes
Aug 01, 2018 22:05:38.236 [0x7fc8cdffe700] DEBUG - EventSource: Got event [data] '<Message host="192.155.93.49" port="443" command="startRelay"/>'
Aug 01, 2018 22:05:38.239 [0x7fc8bb7f1700] DEBUG - HTTP requesting POST https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx&async=1&asyncIdentifier=5e7c1b85-d06d-4f3f-ab34-888c65409e2a
Aug 01, 2018 22:05:38.241 [0x7fc8ce7ff700] DEBUG - PublicAddressManager: Obtaining public address and mapping port.
Aug 01, 2018 22:05:38.241 [0x7fc8ce7ff700] DEBUG - EventSource: Successfully connected to 139.162.164.202.
Aug 01, 2018 22:05:38.241 [0x7fc8ce7ff700] DEBUG - EventSource: Failure in IdleTimeout (0 - Success).
Aug 01, 2018 22:05:38.241 [0x7fc8ce7ff700] DEBUG - MyPlex: We appear to have lost Internet connectivity, resetting device URL cache.
---> Aug 01, 2018 22:05:38.241 [0x7fc8ce7ff700] DEBUG - MyPlex: We appear to have lost Internet connectivity, resetting device URL cache.
Aug 01, 2018 22:05:38.242 [0x7fc8ce7ff700] ERROR - EventSource: Retrying in 15 seconds.
Aug 01, 2018 22:05:38.242 [0x7fc8ce7ff700] DEBUG - EventSource: Got event [data] '<Message host="192.155.93.49" port="443" command="startRelay"/>'
Aug 01, 2018 22:05:38.242 [0x7fc8ce7ff700] DEBUG - HTTP requesting GET https://downloads.plex.tv/relay/relay_v1.pub
Aug 01, 2018 22:05:38.289 [0x7fc8ccfff700] DEBUG - HTTP 200 response from GET http://plex.tv/pms/:/ip
1 Like
8

@ChuckPa Can we say and ensure that the problem is with my Internet connection and it is not a VPS problem?

9

I did not know this is a VPS.

I can say:

Wherever the server is located, It is having internet connection problems.

1 Like
10

Thank you very much for the help!!! I am very grateful!

11

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