Plex is using "Offline Mode"

Plex Players
21

I get the “offline mode” error when I block api.rokutime.com from pihole. That endpoint serves ads on the Home Screen.

22

Is it possible to get the logs from the Roku app after it starts up. You can message it to me. Doesn’t make sense blocking that would affect our app.

23

I whitelisted rokutime.com and everything starting working again too. Thankfully it doesn’t seem to be giving me any new ads yet either.

I’ll see about getting the logs.

24

Logs sent.

You will notice that the first time all the Plex servers showed “offline” and now they show as “online”.

Top portion is when rokutime.com is block. Bottom portion is when it is unblocked.

"tv.plex": {
"isOnline": false,
"lastChecked": 1769455540,
"retryCount": 7,
"status": "offline"
},
"tv.plex.luma": {
"isOnline": false,
"lastChecked": 1769455540,
"retryCount": 7,
"status": "offline"
},
"tv.plex.provider.discover": {
"isOnline": false,
"lastChecked": 1769455574,
"retryCount": 8,
"status": "offline"
}

"tv.plex": {
"isOnline": true,
"lastChecked": 1781659427,
"retryCount": 0,
"status": "online"
},
"tv.plex.luma": {
"isOnline": true,
"lastChecked": 1781659427,
"retryCount": 0,
"status": "online"
},
"tv.plex.provider.discover": {
"isOnline": true,
"lastChecked": 1781659427,
"retryCount": 0,
"status": "online"
}

25

I’m not seeing ads when allowing rokutime.com.

26

Was talking with a Roku dev and if that URL is required for time sync on Roku then that would explain SSL requests failing

27

Oh, that would make perfect sense.

Early days, but so far I’ve seen no harm (ads) from enabling the domain and Plex is quite happy now.

Plus, it appears it solved some weirdness with my Rokus too.