I have been scanning a small amount of posts in the last week and I have noticed a very disturbing trend. Problems that people claim happen over and over again, Problems that go unanswered BY ANY Plex staffers at all for weeks. A LOT of people giving up and posting (usually the last post in a Topic)…

[image] ttringle: Again, please no gripes, just reply if you have seen or experienced the situations above that I listed. No promises. [image] ttringle: It’s greatest strength is running on so many platforms and the amount of clients And their greatest weakness.

yes, here (I’m still having to use an old version): "Streaming this media is unsupported" (1.14.1.5487/88/1.15.0.573)

@tom80H did reply to you and you did provide some information and included the statement Let me know if you need anything more. No reply back. I would of thought tom would of asked for your logs or at least the XML of the file.

[image] NewPlaza: I would of thought tom would of asked for your logs or at least the XML of the file. and he probably would have if he hadn’t been off x-mas shopping and mentally preparing for family visits :wink: @strotee : let me re-visit that – give me just a moment (in order not to hija…

Trying to bring this to the top for others to see. Edit!! I can’t believe that with the amount of Topics where people are not being helped or even addressed at all over 12 months that more of you are not interested in bringing this to the attention of the DEVS/ADMIN? If so then it’s not surprising …

Nothing new in the west … :unamused: I switched to Emby a bit more than a year ago. All the problems you are referring to were already present back then (and even much earlier). Once in a while Elan has (and will in future) posted that they “need to work on their communication” but effectively noth…

Plex customer service is really disappointing. If you complain too much in a thread they will just lock the thread. No wonder why so many users are jumping to Emby now that it is becoming a real alternative. Plex probably do not care because they can’t get more money from users who paid for a li…

And that’s why I said no griping, I am only trying to bring attention to the issue in a constructive way. The Forum worked for a while but there are too many new people using plex now. And too many people going unhelped. We the community need to get that changed.

They don’t care about the lack of communication and will never do this. Setting up ticketed support would be several orders of magnitude more expensive than just forcing people to post on the forums. In their defense, it’s difficult to troubleshoot issues with Plex due to the sheer amount of variabl…

Why would you accuse them of not caring about their customers/users and defend them in the same breath? And your post does nothing to contribute to this conversation. If you have seen this kind of situation where issues go unanswered for months then speak up. Nothing will change otherwise.

Plex Needs a Dedicated Support Staff / Ticket System

General Discussions

cu2 February 9, 2019, 6:57am 15

This is my new thread, watch it if you want to see the turn around time on a response…

Topic		Replies	Views
Plex and Technicial Support!! General Discussions	36	5813	June 7, 2020
Very disappointed with Plex's customer support options General Discussions	24	147	January 7, 2020
We're paying customers. Why no proper Support Ticketing system? General Discussions	12	69	January 7, 2020
Ticket System Feature Suggestions	3	149	December 31, 2021
Problems in Plexland? General Discussions	18	110	January 8, 2020

Plex Needs a Dedicated Support Staff / Ticket System

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