Plex Not Adding New Files

Server Version#: 1.20.0.3181

I recently upgraded my PMS from a Win10 machine to Ubuntu 20.04 and any of newly downloaded files are not being in seen in Plex. Both Sonarr and Radarr have successfully downloaded files and are present in the folders however Plex does not show them. interestingly, the files that are not showing up in Plex show up in Ubuntu as “pink” which I believe just means they are a graphic file.


I am not sure if that makes a difference or not, any ideas?

What about the ownership and permissions?

ls -al

The different colors imply the files have different permissions.
It’s true that the files highlighted in magenta are graphics (or videos). The green file names indicate files that are “executable” (x flag is set).

Therefore… ls -al should provide the necessary information to ensure plex can actually see those files (as per frederick.grayson’s reply).

The names are ok.
Yes… the season # in the season folder could be padded to 2 digits (Season.2->Season 02) and you could get rid of the . as fillers… but those are cosmetic issues that won’t prevent Plex from cataloging the files.

The permissions were the issue, thanks!

How do I make sure future files have the correct permissions when added?